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  2. I got mine fixed. In the integration which I had to reactivate since the magento upgrade there was a checkbox which said 'upload delivery confirmation to channel' which had been reset/unchecked. That fixed my tracking number issue. @WillG what part are you struggling with? Is your store url and store view correct in the royal mail settings? Is it not working at all or is there a particular part of it not working?
  3. Having problems with the initial integration... Magento (2.3.3) and Royal Mail API - does anyone who has managed to get the integration successfully implemented offer consultancy/dev services? Please let me know. Cheers.
  4. Hi, Does anyone have the "app / code / local / Magestore/ Inventorym2epro" folder and its content. This folder is missing in our system and MageStore Inventoryplus and M2EPro does not working together. Thank you!
  5. I'm trying to install M2E Pro in Magento 2.3.3 and everything appears to be fine, I install, Add my ebay account in and configure it, then it gets to the point where i need to add products into the listing, I click add products and i just get a white screen. Checking the logs i get these errors. vendor/magento/framework/ObjectManager/Factory/Compiled.php(108): Magento\Framework\ObjectManager\Factory\AbstractFactory->createObject('Magento\Invento...', Array) vendor/magento/framework/ObjectManager/ObjectManager.php(70): Magento\Framework\ObjectManager\Factory\Compiled->create('Magento\Invento...') vendor/m2e/ebay-amazon-magento2/Model/ResourceModel/MSI/Magento/Product/Collection.php(86): Magento\Framework\ObjectManager\ObjectManager->get('Magento\Invento...') generated/code/Ess/M2ePro/Model/ResourceModel/MSI/Magento/Product/Collection/Interceptor.php(14): Ess\M2ePro\Model\ResourceModel\M" while reading response header from upstream, client: 127.0.0.1, server: MyWebsite.co.uk, request: "GET m2epro/ebay_listing_product_add/index/step/1/key/2bdbe7fc97fbe56abeccb0ad9faa15b968a363b12b06d10ccdd4f337385aa26e/source/product/listing_creation/1/wizard/1/id/1/ HTTP/1.1", upstream: "fastcgi://unix:/run/php/php7.3-fpm.sock:", host: Does anybody have any idea on what could be causing these errors? I'm out of ideas. Thanks.
  6. Since last night, when attempting to list any products I am receiving this message: Error - Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side All the images are at least 1000 pixels on the shortest side, I previously had the items listed with no issues. Everything was fine earlier in the day then a couple hours later the error started.
  7. I'm having the same issue with USPS, using external shipping software that posts to eBay and it used to post back to Magento but hasn't done so for a couple months now, the tracking has to manually be added in Magento otherwise if it is added later, eBay will change the shipping date of the shipment and mark it as shipped late. Running Magento 2.3.3
  8. I'm not sure if this is a big problem or if anyone else has had the same issues. It relates to the Royal Mail click and drop extension or maybe m2e pro. I upgraded to magento 2.3.3 and the latest M2E pro version and since then, the tracking numbers generated by royal mail click and drop are not making it back to update ebay or amazon. Before the upgrade, this all happened smoothly and automatically. This means to provide customers with tracking numbers I need to enter them all manually. Has anyone else seen the same issues?
  9. This can happen when you delete your simple from the variational product both in Magento and eBay.... So: if you deleted Variation Options after the Product was Listed on the channel this error will appear If you are going to manage this product you could only stop this Item and List anew with the updated set of variational options I hope I helped you, but I recommend you to contact support with this issue for more information and advice)
  10. I asked M2E Pro Support about this, here is what they wrote: “Here are the Magento events M2E Pro is subscribed to and which have to be triggered when Magento Product info is updated: catalog_product_save_before catalog_product_save_after” So, as I understand, when you update product info, events are triggered and this notifies M2E about the change and I recommend reading this article, there is useful info: https://docs.m2epro.com/display/BestPractice/Programmatic+Possibilities+to+work+with+Extension I think that should help you
  11. Hi, Im trying to connect M2EPro with Amazon and receive the below Error. I can see in the Amazon Seller Central Token section that it sows an active token for M2EPro, but wont connect in the back end of Magento Internal Server Error(s) [Access for this token denied.]
  12. Earlier
  13. I have found out this issue. The root cause is when a Magento Order is not created. As a result a reservation still exists for the product in question. You can list all product with stuck reservations with the following: SELECT sku, sum(quantity) FROM `inventory_reservation` where quantity > 0 group by sku; If you remove these reservations the saleable quantity will fall back inline with magento quantity. I would suggest reviewing physical stock amounts for these items so that once the change is made you can adjust the magento quantity to be exact.
  14. Hello, I am wondering if anyone can help advise me on whether or not I can keep my product listings in Amazon after I stop syncing fro M2e. We are migrating out of Magento 1 and into Shopify and want to maintain our products directly in Amazon and not via 3rd party module. In the meantime, I will keep my inventory connected with M2E until migration is complete but I just want to know if I make a lot of adjustments to descriptions and product details, will I lose al of the data after I disconnect M2E? Also, what would happen to the product reviews I have collected after I stop syncing from M2E, will they remain in each listing? I appreciate any help going further!
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  16. Hi, My quantity and saleable quantity is out of sync on a few products by 1. Firstly im not sure how this has happened, if anyone knows of some scenarios that would cause this it might help me better understand. Secondly when I increase the Quantity to match the saleable the saleable increases by 1 also, or if i change it on ebay in the listing, m2pro reverts it back shortly afterwards, how can i bring these back into alignment? Thanks
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  18. M2E has some info on this one https://support.m2epro.com/error-guide/1568992-you-are-using-upcs-eans-isbns-asins-or-jan-codes-that-do-not-match-products-you-are-trying-to-list/ “The error is returned by Amazon API if your product data is not eligible for a new ASIN creation. Please make sure that your product identifier is valid for this particular product and provided in a correct format, i.e. 12-digit UPC, 12 or 13-digit EAN, 10 or 13-digit ISBN.» So it happens if Amazon rejects a product for some reason. It's better to contact Amazon to clarify what data is contradicting. I don’t know what else to recommend... I hope I helped you and good luck!
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  20. I have the same problem just today, could you please tell if you resolve this problem with Amazon. My barcode is from GS1. Thanks, Mary
  21. Hi I had the same case before. For the EAN and UPC Magento attributes you must select the "Text field" Input type . And make sure that the attributes are added to all attribute sets, as I had a couple of which I forgot 🙂 Good luck!
  22. It sounds like your products quantities are not properly updated from Magento to Amazon. My recommendation would be to check your Synchronization Policy. If all is ok - check your qty in magento becаuse M2E gets information from there. And you could check magento attribute selected as quantity source in your Selling Policy. And my last idea: if you use additional tools for product updates then M2E doesn't always detect action of them. Information about it is in M2E Pro documentation, so i recommend read about it and make needed adjustments if this is the case. Good luck! 🙂
  23. We are currently travelling overseas over the Christmas holidays, we are still listing and selling on website and ebay while away. We are unable to sync listing and sales and error log is showing "For security reasons, please log in again". I have logged out a number of times and have checked to ensure Token is Valid and activated. Please advise what is the possible cause of this error and how to go about fixing this error. Thanks.
  24. This message will appear if a simple product with no variations is retrieved from Magento now, while originally, it was listed as a multi-variation one. Can you check if this product is properly assigned configurable/associated products under the selected store view? Try saving the product in the catalog to see how M2E Pro responds to this product change. And please check if the 'Ignore variations' setting has not been enabled in 'Price, Quantity, and Format' policy https://docs.m2epro.com/display/eBayMagentoV6X/Selling#Selling-QuantityAndDurationout-of-stock
  25. these qty values are usually taken from Magento child products' qty or attribute that you specified in M2E Selling Policy. If you use Conditional Revise, the qty will be updated only after product qty corresponds the provided condition. I use it set to 10, so my products qty is updated only if it is less than 10 in Magento. Check this article out.
  26. You should map products from 3rd party listing to your Magento ones and then move them to m2e listing. But if you don't have the same products in your Magento catalog, probably, it would be better to contact m2e support team. I believe they can advise you on how to import all these products to your Magento
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