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  1. Last week
  2. ramsdej

    Installation issue

    Hello all, I am using the latest version of Magento and the latest version of M2epro. I am running through the install guide and the installation is failing at the readiness check page. I have attached an image of the errors I am getting. Any help will be greatly appreciated.
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  4. forum_user

    Multipacks: Grouped or Bundled?

    These forums are sweet!
  5. AshleyPD

    New to M2E

    Hi, I am just getting started with M2E and have a couple of questions. For now I will be using M2E to sell on Amazon, which I already have been selling on for awhile. When I have made listings on Amazon I make individual listings using the simple skus from Magento. Then I create a variant in Amazon to include all of the skus/listings that are applicable (same item different color, size etc). I am wondering about the process doing it in M2E. Do I need to have a configurable created in Magento to make a variant using M2E? Or can I just use the simple skus from Magento and make a variant using M2E? Also, in regards to returns for FBA. Is there somewhere in M2E that will show me returns? I had 2 returns today but I don't see them in M2E. If you have advice about FBA and M2E in general that would also be great. I appreciate any help. Thank you, Ashley
  6. We have been using M2E for product uploads for a while and all has been fine. Recenty we had some issues with our Magento Database and had to do a backup but it was corrupt and didn't reinstall correctly. Since then images have not been pulling through from M2E to Ebay. I've check all the settings and cant seem to find any issues. Any ideas? Here's a product that isn't working... https://www.ebay.co.uk/itm/323308166834 Thanks.
  7. Loop

    Products not shown

    just found out that the products must be configurable. =/
  8. Loop

    Products not shown

    Hi All, I'm trying to create an Amazon listing, but none of my products are shown. Any ideas?
  9. Same situation? What best way to list on amazon canada and MX
  10. So I have installed M2ePro. Now I see two catalogs on my Magento (One Magento Catalog) and one under M2ePro>AMazon> Listing. So which one do I need to manage? If I have to do inventory updates, do I update stock level on Magento or on M2EPro>Amazon> Listings? Also if I have to process orders, do I process orders from Magento> Orders OR M2EPro>Amazon>Sales
  11. When I buy shipping label using m2epro on amazon, it charges me insurance fees. How can I avoid that? I do not need to buy insurance. If I buy shipping directly from amazon, they never charge insurance fees? Pls guide
  12. Earlier
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  16. Loopster

    Product Disabled

    Hi I would really love advice, I've got two orders from Ebay but they are not creating Magento orders because it says the product is disabled. Why would this be? Thanks Jane
  17. Hi! We have recently started using M2e pro. I noticed that it is importing orders from 3rd party listings too since M2ePro charges us based on sale volume does that mean it counts 3rd party orders too? can I disable it since it is creating confusion for our team and also we do not want to be charged for products which are being posted from 3rd party tools. Thanks Faisal
  18. webmaster@apsltd.com

    How can I disable Amazon orders import?

    Can anyone tell me how to stop M2E Pro from importing and synchronizing Amazon Seller Central orders data? I want to use it only to prepare Amazon Seller Central product listings from existing Magento catalog data, NOT to process any orders.
  19. webmaster@apsltd.com

    Manage tracking codes/ order status updates in bulk

    Were you ever able to use a bulk .CSV import of tracking codes (tracking numbers) into Magento with M2E and have the information be updated to Amazon? If yes, how? If no, what are you doing?
  20. primavera

    Specify Valid Ebay Return Policy

    @JenE, I've come across the same situation recently. I contacted M2E pro and, thanks to their support team, the issue has been resolved quickly.
  21. The M2E ebay listings that have ended in the past couple days have not relisted because they show: Error Please specify a valid return policy. I have a return policy set of Does not accept return that, up until this week has been fine. I know that eBay has recently made changes to acceptable return policies, but No Returns is still a valid policy. I confirmed that the ebay category for the items haven't been changed by ebay. I tried listing instead of relisting. I upgraded from M2E 6.4.13 to M2E 6.4.14. I've created a new return policy in M2E (again selecting No returns accepted from the drop down box). I still receive the Please specify a valid return policy. However, I have had no problems relisting 3rd Party listings through M2E. As an experiment, I went into Ebay Seller Dashboard and relisted one of the finished M2E listings. I did notice that on the ebay listing creation page that they now have a place to specify a US return policy and an International return policy. This feature appears to be lacking in M2E, even after I upgraded. I could speculate what is going on, but really I would just like to be able to list through M2E again.
  22. Hi, Has anyone else noticed the following behaviour in M2ePro 1.3.3 Import order from ebay where order country is set to a country that requires state/region in Magento (i.e has a drop down list of regions) and the ebay order does not have the region set, or the region does not match one of the items on the Magento drop down list. The order will be imported, but M2ePro will silently set the region on the order to be the first region on the Magento list regardless of whether it is right or not. Quite a few of the countries that have preset regions, dont actually use them anymore and are rarely entered by users, therefore for all of these items the region is incorrectly set by M2ePro. The countries affected by this are USA Canada Germany Austria Switzerland Spain France Romania Finland Estonia Latvia Lithuania Brazil Croatia India This has resulted in several packages of mine going missing. I noticed as I had several packages destined for Spain that all went missing, and then I noticed that the address had incorrectly had "A Coruña" added to the shipping address. I checked the M2ePro code and traced it, and it looks like for eBay orders it is done on purpose. For Amazon orders in M2ePro if the region is not set and is required, the order is not created, but for ebay it just silently sets it to the first region and creates it. I wrote an addon module that overrides this behaviour and if it finds the region is not set but is required it refuses to create the order, and it then logs a critical notification so the Magento operator is alerted to the fact that they need to go in and set the region manually in order to create magento order. I wonder how many people are sending orders out to the wrong address because of this.
  23. andrae254

    FBA Fulfilment by Amazon returns

    I think you should reach Amazon customer service for that matter. And I agree that FBA gives you less work and make things easier on selling online. I used https://sellerseo.com/ that provide useful tools for free and it really gives positive outcomes to my business.
  24. makerdise

    Magento 2.2.4

    Same here on M2.2.4 - the fix provided above does work.
  25. primavera

    Magento is not creating orders

    Hmm, didn't any Order error logs appear? (You can find the icon in the Orders grid). Maybe you have canceled these Orders before? (so Magento Order could not be created). Usually, Magento Order is not created because this Product is disabled now or Out of Stock, but it must be displayed in error logs. Can you please check? It sounds interesting
  26. Hi there, I was adviced to only add parent products (configurables) to my listing if I would like to sync to variational products on amazon. My configurable products do have SKUs, but not relevant ones - only for managing it internal. Therefore no matching products were found on Amazon. But there are some child products already listed on amazon, which I can't see as they are not visible in the listing. Which possibility do I have to match those products, not loosing the parent/child relation? Thank you in advance!
  27. forum_user

    Multipacks: Grouped or Bundled?

    I should have mentioned this is for Magento 2.2.4 and M2E 1.3.3.
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