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  1. Yesterday
  2. As titled. Imported FBA orders are reducing our FBA stock. Manage stock is turned off in M2E settings. Are there any other configurations that need to be set for best practise? At the moment it would seem the only alternative would be to stop importing FBA orders. Thanks
  3. Last week
  4. We have many configurable products in our magento2 webshop, but simple products don't have any description text, since they are not visible individually. Can we set up m2epro to take product descriptions from parent items instead of child items?
  5. Hello @Peter A Thank you for asking a this query. Unfortunaltly I don't use the M2E pro extension but use a different extension related to inventory management. MageMob Inventory – a Magento 2 Inventory Management Extension helps you seamlessly manage different aspects of your store inventory along with the store backend from desktop and mobile. Its exclusive features include: Management of suppliers Management of purchase orders Management of inventory log and product stocks
  6. Earlier
  7. Also Qty is not updating when stock levels are changed
  8. I have a issue caused by the M2E Pro shipping method, I have never used this method (it has always been disabled) because we give free shipping on all orders but I'm now getting the following errors: QTY was not reserved. Reason: Shipping method "M2E Pro Shipping" is disabled in Magento Configuration. Magento Order was not created. Reason: Shipping method "M2E Pro Shipping" is disabled in Magento Configuration. This is becoming an major issue and we need to resolve it asap, any help would be greatly appreciated.
  9. Hello, We use M2E Pro to update quantities across our eCommerce selling platforms. We also use a repricing tool (informed) to set prices individually across those platforms. A few weeks ago an issue started happening where the repricing tool would set the price, and then something changed the price back to what it's set to in Magento. This happens every few minutes, over and over again. We cannot seem to pin down the issue, I've gone through every M2E Pro setting trying to figure out what's causing this issue. We've been using this system for years without issues until a few weeks ago. Any ideas? Please help! Thanks!
  10. Hello, I have a Question to this article: Specifics ( When I look at the item specifics in Seller Central, I find fields for "Product Dimensions" and "Package Dimensions" why I can't find these values in M2E. That would be very helpful as we ship very light but extremely large items. As a result, Amazon does not accept our freight costs and would also like to have both fields filled out. I'm looking forward to a soon replay. BR Alexander
  11. Yes we are very interested in ability to import customisation details from amazon back into magento from Amazon Custom products. Any update on this? Ian
  12. Hi I am unable to list products on Magento on Amazon as the description policy is not linked to the product. How do I link a product or sku to a description policy? Any help on this would be much appreciated.
  13. Hello, I have a question. We have placed a configurable article on eBay. Now we would have to transfer a picture from the child item to ebay. So far, only the images from the configurable article are shown. Is that possible somehow? Cheers Alexander
  14. A Fresh Install of the latest version on Magneto 2.4.1. I try to Add Description Policy and when i click save it does nothing, no errors, I also cant click on preview on the description section. Anyone else had this issue?
  15. Hi, friends I had the same problem until recently, so I asked their support about it. And it turned out that the cause was in the weight of my product. According to magento logic, if there is no weight, then the product counts as a virtual product, which does not require shipping as they are not physical entities. As a result Magento does not display Shipping address in the orders.
  16. I am not getting Ebay order emails when they come in Magetno, I get emails for orders through the site & I used to get them from ebay orders on m1. I have my email address in sales, sales emails Send Order Email Copy To. I can't spot an option in M2epro to get this setup. Any one got any ideas how I can get these emails so I don't miss them & get problems with my ebay account.
  17. Hello everybody, I have the same problem. I found the appropriate setting in M2e and set it to 5 days. But how do I get the value transferred to Amazon, especially with existing offers? On eBay, such changes are updated directly in the background. At Amazon, even a manual update doesn't help. In M2e the status is "[Revise is Scheduled ...]" but even after a successful execution, Sellercentral still shows a processing time of 2 days. I would be really happy about any help. many Greetings Alexander
  18. Hello, is it possible to modify the handling time for amazon products order? When we receive an Amazon order, we have a certain time available to ship the order. Is it possible to change this time via m2e? If yes how? Many thanks in advance Alexander Schmidt
  19. Hiya, I'm having the same issue, have you managed to sort this out.
  20. Hi there, we currently have a problem with a product that is stuck at '[Revise in Progress...]' status since some day. When checking the logs, it shows that some product attributes were updated AFTER the error was logged, but the article itself is still in status '[Revise in Progress...]' Can we reset it's state so that we can restart the synchronization...? Thanks, Steffen
  21. Hi, it seems that for my shipments, magento extension seems to log Tracking ID sync to Amazon as if it was ok. However it never updates on Amazon. I think Amazon did some changes and it might require some fixes within the extension. Anybody facing this? Or is this a planned update? I have a lot of orders I would need to Confirm shipment on Amazon manually.
  22. I tried everything I could think of to get this to work, and your suggestion to change the title of the account in M2e actually worked. Thank you so much!!!
  23. I do not suggest the previous fix by @rachelcbz, since from our shipping platform each call ot the event generates a new shipping entity in magento, decrement the quantity in salable stock (Magento MSI) but the shipping entity is not created correctly (missing user info) and DO NOT update magento “custom state” to complete. This thing has caused problem in our MSI system since now we have orders that have more than 1 source reservation (one for each shipment). All these shipping entities cannot be deleted and had decremented the salable quantity more than 1 time (as it was supposed to be done), causing serious problems....
  24. Same error here. Also modifying the event name as suggested by @rachelcbz didn't work.
  25. Hi, as a possible solution you may try to do the next: replace the event that M2E Pro is subscribed to in the file app/code/Ess/M2ePro/etc/events.xml: From this: <event name="sales_shipment_item_save_after"> <observer name="m2epro_observer_shipment" instance="Ess\M2ePro\Observer\Shipment\Item" shared="false" /> </event> To this: <event name="sales_shipment_item_save_commit_after"> <observer name="m2epro_observer_shipment" instance="Ess\M2ePro\Observer\Shipment\Item" shared="false" /> </event>
  26. Hi, it related to the measurementSystem attributes validated by eBay API. The value in the M2E Shipping Policy should be integral (like 1,2,3 etc.) and not fractional number (like 0.5, 1.25 etc.). Other values just might not be validated and you may see the error. So, you can try to change the Package value and the issue should be resolved.
  27. Guest

    Synchronisation Issue

    Hi! I had the same error. It means that eBay needs to renew your token. Find this option in eBay - Configuration - Account - General - Get new token and don't forget to click save Once the synchronization is restored, the missing data should be pulled in.
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