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  2. Good day, I would like to ask you all for help. I’ve had some issues relating to listing things on amazon through m2e pro. The manufacturer name ring around. The manufacturer is one thing then after editing it will say the original description was the correct one and then that the first suggestion was the correct one etc. MSR to Cascade design to MSR to Cascade design to MSR … The date of expiration is being asked for random items like bags. Then it states that the value is incorrect, what is the correct format to put in a date if that is how it is required to fix the issue. What are the requirements for posting boots? I have tried everything and now my error messages are just stating “add more specifics” without describing which they are. Can I get all the required info for the listing? Any answers are going to be greatly appreciated.
  3. Hi, we have had around 20000 ebay listings randomly deleted from magento since yesterday and they are now appearing in magento Log and under Product successfully deleted. Is there anyway these can be relisted direct from the log and why it happened. Thank you
  4. It would be nice to have the option to either rename your own topic or delete your own topic on this forum.
  5. Sorry to repost, but I couldn't edit the title within a few minutes after posting. Several issues with M2ePro and Amazon. Using latest M2e (1.18.x) and Magento 2.4.3p1. 1. M2ePro extension ONLY WORKS IN CHROME (really...). If you try to edit a selling policy in Safari / Brave, there is no way to select a Product Type 2. I keep getting errors for Publishing Date specific by Amazon. My client is selling books, therefore Amazon obligates specifics: Binding Publishing Date Author So, after a few tries I brought down to serious issues with 'Publishing Date'. I keep getting errors: Value "2000-03-15", that were sent for the Specific "PublicationDate", is invalid. Please, enter a valid value and try again. Value "2000-03-15", that were sent for one of the Specifics, is invalid, because it is possible to use only type "dateTime". Please, enter a valid value according to the Specific type and try again. where the date named is the custom Magento attribute 'publishing_date' with - lo and behold - datetime set as format. Some books go back to 1400 (!) but even modern dates don't work. So in short, the "publishing_date" attribute that I select for the specific 'Publishing Date' IS set as datetime (tried both Magento settings date and datetime) and the database entries are always including time. Any database value in the datetime table for that attribute is like '2003-01-01 00:00:00'. So now what? I don't know which value Amazon expects. I don't know what M2ePro sends, I guess what it returns in the error message, but it's apparently not what Amazon wants to receive. Who can shine a light on this? No single book is getting through now. p.s. [country_of_manufacture] is another dreadful issue, but solved that one.
  6. Several issues with M2ePro and Amazon. Using latest M2e (1.18.x) and Magento 2.4.3p1. 1. M2ePro extension ONLY WORKS IN CHROME (really...). If you try to edit a selling policy in Safari / Brave, there is no way to select a Product Type 2. I keep getting errors for Publishing Date specific by Amazon. My client is selling books, therefore Amazon obligates specifics: Binding Publishing Date Author So, after a few tries I brought down to serious issues with 'Publishing Date'. I keep getting errors: Value "2000-03-15", that were sent for the Specific "PublicationDate", is invalid. Please, enter a valid value and try again. Value "2000-03-15", that were sent for one of the Specifics, is invalid, because it is possible to use only type "dateTime". Please, enter a valid value according to the Specific type and try again. where the date named is the custom Magento attribute 'publishing_date' with - lo and behold - datetime set as format. Some books go back to 1400 (!) but even modern dates don't work. So in short, the "publishing_date" attribute that I select for the specific 'Publishing Date' IS set as datetime (tried both Magento settings date and datetime) and the database entries are always including time. Any database value in the datetime table for that attribute is like '2003-01-01 00:00:00'. So now what? I don't know which value Amazon expects. I don't know what M2ePro sends, I guess what it returns in the error message, but it's apparently not what Amazon wants to receive. Who can shine a light on this? No single book is getting through now. p.s. [country_of_manufacture] is another dreadful issue, but solved that one.
  7. Hi, Did this solved ? I am getting this same error Exception #0 (Zend_Db_Statement_Exception): SQLSTATE[42S02]: Base table or view not found: 1146 Table 'm2epro_config' doesn't exist, query was: SELECT COUNT(*) FROM `m2epro_config` AS `main_table` Exception #1 (PDOException): SQLSTATE[42S02]: Base table or view not found: 1146 Table 'm2epro_config' doesn't exist
  8. Good afternoon, I've a problem! I have a Magento 2.4.1. I use M2E Pro module to Amazon integration. I want to see Amazon orders in the page SALES->ORDERS. We've products created via Amazon's Seller Central; the same products are in the Catalog of Magento. The products are successfully mapped with ASIN codes of Amazon. In INTEGRATION->SALES->ORDERS I find the list of the Orders imported from Amazon. When one of this order is shipped, we expect to find it in the list of SALES->ORDERS, after the following updating; But this does not happen! What's wrong?
  9. Does anyone know how to opt out of these business policies? I as well get these notices in the logs of M2ePro.
  10. I do not know if the problem I have is relevant with the Magento upgrade but I have to mention it. So, I have a Magento 2.4.2, with M2E 1.14 I am trying to add a new listing to Amazon. The product I am trying to list has been bound with an existing ASIN and I get the following error. "Item was not added/updated, Product Data Nick is not valid." Do you have any idea how to solve it ? Thank you for your time anyway.
  11. Hi, Amazon europe is requesting to add data for the new european energy labeling. How should these be added in M2E-Pro? We are running Magento 1 with version 6.14.2 of the module. A new attribute called: eu_energy_efficiency_rating should be submitted, and two images should be added: energy_efficiency_image and product_efficiency_image How can this be done with m2e pro? thanks in advance
  12. M2e support sent me this: The new specifics, including "Country of Origin", have been recently implied to our system. In order to provide this value via M2E Pro you need to follow the next steps: 1. Update your Amazon marketplaces by navigating to Amazon > Configuration > Marketplaces > Update all > Save. 2. Navigate to M2E Pro Listing > switch to Setting View mode > find an item > go to Description Policy assigned > and add the specific https://i.imgur.com/8RDIo55.png (for m2 http://i.imgur.com/MIaaMeD.png), https://i.imgur.com/gAtmYWs.png (for M2 http://i.imgur.com/FuIxG1P.png) and provide a value for it. After this, the products that have this Description policy assigned will be updated correctly with the Country of origin specific provided. I had to set Country Of Origin to CN If you want to pass the country name (China in this case) you need to choose Country String
  13. Same here: Error The "Message/Product/DescriptionData/MerchantShippingGroupName" (UK Shipping Policy) field contains an invalid value. Error A value is missing from one or more required columns from this group: [country_of_origin = null]. I set the COO in the product section, country of origin drop down but it didn't fix the error. No idea what's causing the "Message/Product/DescriptionData/MerchantShippingGroupName" error in the Shipping Policy as there's only 3 fields and none of them match the fields in the error message. Magento 2.3.5-p2 M2ePro 1.14.1
  14. same here as well..., already tried to fix this in description policy, but it seems that this isnt the right way.
  15. Hi, We are having the same issue and have already been in contact with m2e team. Basically as of August, 22nd Amazon requires on all marketplaces this information. The provision can only be done via description policy at the moment. However this does not work since unlike product master data [country_of_origin = null] is specific to each seller, meaning the same product might be shipped from different countries depending who sells it. We basically list new products twice a year (fashion) and sell brands where the ASIN has already been created mainly by the manufacturer - it is impossible to maintain hundreds of description policies. Therefore this is showstopper to us. Even though we have spend quite some thousand of EURO on m2e we are looking already into alternatives since they cannot come up with any timeline or something. Best regards
  16. Hi Frankye I have had the same problem for a few days. But I can't find a solution Magento 2.4.0 Noz
  17. Hi all, I cannot enter products - I have an error response: A value is missing from one or more required columns from this group: [country_of_origin = null]. Magento 2.4.1 Thanks for help Frankye
  18. Hello I have communicated with the m2epro support and they told me that I should put that topic here. Here is the issue: We want to start creating promotions such as Volume pricing, Shipping discount, Sale event + markdown, Order discount or Coupon (basically every single available promotion on eBay) directly through m2epro, but the support told us that this is not possible. "Currently, tier price (volume price) functionality is not supported in the eBay integration of M2E Pro. Still, you can set up this feature on eBay directly using the instructions presented here. I believe your request is worth the attention of our developers and other M2E Pro users. If you could share your idea on our forum, we will appreciate it a lot: eBay - http://support.m2epro.com/forums/137040-m2e-pro-ebay-magento-integration Our R&A team regularly checks suggestions that our users leave to find out what improvements could benefit them the most. For us, it's important to update M2E Pro based on our customers' requests. The more users support your idea, the greater the implementation priority it will have. If the option is developed for future module versions, its implementation will be announced in our release notes for M1 and M2. Thank you for making M2E Pro better." That was their exact answer. So my question is is it possible to create such promotions from m2epro on eBay (we have all of the configurations and etc properply)? And if not when it is going to be possible?? Thank you in advance.
  19. wow... im happy to still be on the legacy version of DHL ...
  20. The new DHL shipping version does not support shipping methods for non-online shop orders anymore...which is ridiculous... We build a workaround to manipulate DB records and process orders, however having issues with properly transferring tracking and carrier codes but it works... https://github.com/netresearch/dhl-shipping-m2/issues/11 We are now testing sendcloud integration that supports multi carrier interfaces. BR
  21. Hi, I have set the checkbox for "same remember mode" after adding new products to a listing (see attchment). I wanted to try out whether this function had any advantages. But I can't find a way to reverse this setting. How can I withdraw this function now? I would like to be able to make the settings for each new article again. Do I have to delete the listing? Could someone help me? Have a nice day!
  22. Amazon Integration I am always get thisk kind of error to our diiferent amazon integration account. For our Australia marketplace, it is working but Italy is not. I have manage to fixed the Italy by creating new configuration and setting manually in our europe marketplace. But when I tried to list more product in our Australia, I'm now getting the same error while Italy is still working. I have checked the 'Manage you Apps' settings in our Amazon account and everything is correct. Not sure why I'm having this problem. Please help. Thanks!
  23. Hi, We are migrating from Magento 1 to Magento 2. Original M1 integration with Amazon is not by M2E Pro. We dont want to test new Amazon integration on real Account and threaten current business there. Amazon doesnt provide Sanbox environment as eBay. How would you recommend to procced? Thx
  24. Hi Alessandro, have you solved this issue? Seems that Amazon is Expecting a value like "numeric_42" while on Magento we have only value "42", you find a solution for this? Thank you so much
  25. Hello We have just changed from M1 to M2, when the carriage description is imported from eBay it shows this in order. eBay Shipping - Other 24 Hour Courier | Ship By Date: Jul 23, 2021, 23:59:59 | £4.96 We have shipping rules for courier label software setup to see "eBay Shipping - Other 24 Hour Courier", we can't do a contains so it says invalid shipping rule to print label. Having constantly changing variable (Date) will never work. Is there anywhere we can set it to just import the first bit like it did in M1? A quick response would be very helpful Cheers Rob
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