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  1. Today
  2. Have spoken to support@m2epro.com. There was a problem with a removed/not created Store in Magento, which M2E uses in Listings. They fixed it remotely and changed on default store. It all seems to be working now.
  3. I recently used M2E pro to migrate our ebay orders from our Magento 1 site to our Magento 2 site and I'm now getting some problems with the M2E system. Firstly we're getting an error at the top of the page reading: M2E Pro Health Status Notification: Something went wrong with your M2E Pro running and some actions from your side are required. A detailed information you can find in M2E Pro Health Status Center. The health center shows the following two problems: eBay Retrieving It seems that there were no orders imported into your M2E Pro during the latest 24 hours which is rather unusual. We strongly recommend you to ensure that there were purchases made on Channel. If the purchases are available on Channel, there might be some issue with your Module running (e.g. failed Install/Upgrade processes, incorrect settings for Magento Cron and inability to use M2E Pro Cron Service, lost connection to M2E Pro Servers, error returned from Channel for Account access, etc.). Thus, please, verify all the aspects related to the Installation/Upgrade and configuration of your M2E Pro Module. It might be helpful to involve your Developer/Administrator into this process along with surfing theDocumentation and Knowledge Base. In case, any assistance is needed, you can consult with our Support Team via email support@m2epro.com. eBay Magento Order Creation During the last 24 hours, M2E Pro could not create Magento orders for 24 imported Channel orders due to unforeseen issues on Magento side. Please check the Order Logs for more details. When we click on M2E Pro in "Ebay Integration" and "Listings" We get an error beginning with the following: Exception #0 (Magento\Framework\Exception\NoSuchEntityException): Requested store is not found #0 /var/www/vhosts/mywebsitename.com/httpdocs/vendor/magento/module-store/Model/StoreManager.php(167): Magento\Store\Model\StoreRepository->getById(5) #1 /var/www/vhosts/mywebsitename.com/httpdocs/app/code/Ess/M2ePro/Block/Adminhtml/Ebay/Listing/Grid.php(262): Magento\Store\Model\StoreManager->getStore(5) As the error mentions getById(5) and getStore(5) I wondered if this had anything to do with the fact that the Ebay store has the following identifiers: 6 for the group ID 6 for the website ID 11 for the default store ID If this is the case how would we go about changing this so that the ebay system synchronizes with Magento properly?
  4. Last week
  5. fritzelly

    QTY was not reserved

    When orders are being synced from ebay I'm getting this error message and no stock changes in Magento QTY was not reserved. Reason: Shipping method "M2E Pro Shipping" is disabled in Magento Configuration It is enabled in all views, even tried uninstalling the extension but still getting the same error Can anyone help?
  6. GrahamWharton

    Cron jobs taking too long

    Interestingly, as max_execution_time is always 0 for cli, the load distribution will only ever come into effect when running cron by triggering http://<frontend>/pub/cron.php
  7. GrahamWharton

    Cron jobs taking too long

    OK, tracked this down eventually, and it is by design. The M2ePro cron module tries to be clever and applies a random delay to the start of the cron jobs in an attempt to distribute load on a server. It only does this load distribution under certain conditions. If you are in developer mode, it does not distribute load. If the php max_execution_time setting is under 300 seconds it does not distribute load. To distribute load, each cron job is delayed by a random delay anywhere between 0 and 60 seconds. This is pretty poor in my opinion. What happens if the cron job is deleyed by 59 seconds. It will most likely still be running when the next cron initiation is attempted resulting in skipped crons. Time for a module override me thinks to get rid of this pesky load distribution. This should really be a setting that we can turn on/off.
  8. Earlier
  9. GrahamWharton

    How to rename "M2E Pro Payment" to "eBay Payment"?

    This option is present in Magento 2.
  10. Firstly, the sending of emails with the from address not set, or set to your account, e.g www-data@ is a bug in Magento. It is due to be fixed in the next release. There are fixes available on github. https://github.com/magento/magento2/pull/18472 https://github.com/magento/magento2/pull/18471 With regard to your issue concerning the emails being sent, I too had this happening recently. Ive been running my store for over a year now and it has never happened but totally randomly (or more probably related to something else I was tweaking) Magento started sending customers confirmation emails when the order was dragged down from ebay into Magento. And then after a couple of days, it stopped doing it and has never done it since. I have, and always have had auto invoice turned on. I've never got to the bottom of why it started, and why it stopped.
  11. GrahamWharton

    Cron jobs taking too long

    Magento 2.2.7 Ess M2ePro 1.3.5 I've been noticing that my cron jobs on Magento are taking a long time to complete. I run the job using an HTTP get request to https://<server>/pub/cron.php every minute. See the screenshot for timings for the M2ePro module. My store only has 80 items listed and only perhaps 10-20 sales per day, so can't see why it should be taking so long. Anyone seeing anything similar before I dive into a deep debug. Cheers Graham
  12. Hi I have had version 6.4.14 that I had installed from the marketplace: I have never seen any update to this but today saw a pop up advising that there is a much newer version 6.5.4 availble. I have tried to uninstall the older version following the upgrade details here: https://docs.m2epro.com/pages/viewpage.action?pageId=21960750 When i remove I get the following: Starting to uninstall 9368ccaae140ae6b28ecd998XXXXXXd6/m2e+m2epro_ebay_magento Package 9368ccaae140ae6b28ecdXXXXXXXXXX6/m2e+m2epro_ebay_magento uninstalled Package deleted: 9368ccaae140ae6b28ecdXXXXXX65d6 m2e+m2epro_ebay_magento Cleaning cache ... Cache cleaned successfully (I have edited the above hash's and replaced chunks with XXXXXX for security I have downloaded the latest 6.5.4 file using the link in that knowledgebase but when I try to install I get the following error in Connect Manager: CONNECT ERROR: Package file is invalid Invalid version, should be like: x.x.x Invalid stability Invalid channel URL Empty authors section Empty package contents section Any ideas what the issue here could be? I am running Magento 1.9.2 / M2ePro 6.4.14 and have PHP v7 if that helps? Thanks in advance everyone
  13. We have the same isue with the import of Orders from Amazon. How can we fix that? you got any solution for us?
  14. P.J.

    Irregular VAT calculation

    Hey Erik, no way to solve the problem until we know who is doing wrong. Only way is, to delete multi/combi rabatt. Wont be possible for us, cause we sell lots of small products that belong together. Otherwise the costumer pay shipping costs for each produkt they buy. Here is what M2E told us: I've consulted our developers regarding this issue. If eBay API does not provide VAT amount for the combined orders, there is no way from our side to get such data. M2E Pro cannot influence eBay API configurations and trigger the value of tax applied for product price to be returned For now, as a solution, you can continue using "eBay" as Tax Source (the workaround that was suggested previously). Or, as a possible option, you can configure Magento Tax settings for combined orders in the way you need, and set Tax Source as ''eBay and Magento'' in the account settings. Theres no way for us, to use Magento settings.
  15. Erik K.

    Irregular VAT calculation

    Hi, did you solved the problem?
  16. Erik K.

    Irregular VAT calculation

    Here ist the answer from m2e, doesnt work for me, Tax magento and ebay was already enabled: The issue you have is not related to interface problems. The information displayed in imported channel order is completely depends on the data that was returned from eBay API. It is a common issue when TAX amount is not returned from eBay for orders that were placed for more that one item. Please, know that our team is working on possible workaround to display TAX amount in combined orders. So far, there is no possibility to display information that was not supplied from eBay. If this issue affect TAX calculation in Magento orders, we would recommend you to set TAX source in eBay account configurations to eBay&Magento. In this case when TAX value is not returned from eBay, Magento TAX settings will be used in Magento order. You can change TAX source by going to Sell on eBay -> Configuration -> Accounts tab -> Access account configurations -> Orders tab -> Order TAX Settings section.
  17. Amazon and ebay work in very different ways via M2e pro.
  18. primavera

    How can I disable Amazon orders import?

    @webmaster@apsltd.com, in your case, I would recommend disabling Magento Orders creation. Just go to Sell on Amazon > Configuration > Accounts > open the necessary Account > Orders.
  19. neutrino

    No active amazon subscription

    @JMC, most probably, it happens because your Channel accounts are being managed under two different accounts on Clients. I asked M2E Support to move all my Channel Accounts under one active subscription.
  20. neutrino

    Disable Ebay Site

    @dehorecaopkoper , if you want to stop listing on eBay, you need to go to eBay Listings (Sell on eBay > Listings) and stop items directly there. It is not possible to disable a marketplace with active M2E pro listings.
  21. Darren

    Magento 2.3

    @orbitrod you would be better off sending an email as it is rare for anyone from M2e to reply in the forum.
  22. Erik K.

    Irregular VAT calculation

    Yes, but im very busy, i try it today
  23. orbitrod

    Magento 2.3

    What is the expected release date for the new M2E Pro update?
  24. @JG`, you can do this, but there are a few IMPORTANT things you should remember about 😃 - transfer not only M2E Pro tables but also Magento core tables (for example, you can use Magento backup tool or full MySQL dump) - ensure that Products, Orders and Store IDs are exactly the same (!) - M2E Pro and Magento versions must be the same in both installations - and one more Obtain a new license key on M2E Pro Clients and copy that in Magento. That's it
  25. primavera

    Unable to renew token

    @GrahamWharton, great!😃
  26. GrahamWharton

    Unable to renew token

    Yeah, sorry. I should have come back and updated this. It is indeed working now.
  27. primavera

    Unable to renew token

    @GrahamWharton, yep, it's a temporary issue on eBay. Is it OK now?
  28. P.J.

    Irregular VAT calculation

    Hey Erik, we just use Combirabatt for Shipping Costs, but your right! Maybe M2E has a problem with this setting. I will contact the M2E Team. Did you already?
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