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  2. Hello We have just changed from M1 to M2, when the carriage description is imported from eBay it shows this in order. eBay Shipping - Other 24 Hour Courier | Ship By Date: Jul 23, 2021, 23:59:59 | £4.96 We have shipping rules for courier label software setup to see "eBay Shipping - Other 24 Hour Courier", we can't do a contains so it says invalid shipping rule to print label. Having constantly changing variable (Date) will never work. Is there anywhere we can set it to just import the first bit like it did in M1? A quick response would be very helpful Cheers Rob
  3. The problem was a wrong tax configuration in Magento. we put in the configuration correct and all orders M2ePro are now shipable with DHL
  4. Does this exist yet? If not it should be a feature request.
  5. I am getting this error and followed the doc https://support.m2epro.com/error-guide/1570724-order-was-not-created-reason-please-specify-shipping-method/ However, I have a custom shipping extension that is required for my business that I cant turn off. Any ideas how I can fix this?
  6. Problem still exists here in Magento 2.4.2 and latest versions of DHL and M2E. Any News on this?
  7. but not getting any response from your support site they are keep asking for credentials ..even after sent the credentials
  8. M2E Pro is currently under maintenance Inventory and Order synchronization is not running. The Module interface is unavailable. M2E Pro can be put under maintenance automatically due to the following reasons: Module installation failed, e.g. due to the incorrect installation via Magento Component Manager, incompatibility of Magento and its Modules, or other technical issues. Module upgrade failed, e.g. due to the improper M2E Pro tables updating or php %magento2_installation_dir%/bin/magento setup:upgrade command running. i have given all the credentials but still not getting any resolution .. Is this the way you gyz are supporting us .
  9. According to ebay certain providers have the capability to add videos to the listing image gallery. Is this on M2E's roadmap? https://www.ebay.co.uk/help/selling/listings/listing-tips/page-views?id=5272
  10. Hi to all, since last amazon policy update i'm unable to sync the products in the shirts category and get the following error message: Value "42", that were sent for the Specific "ShirtSize", is invalid. Please, enter a valid value and try again. he value "42" set for one of the specifics is invalid. Please set the correct value which should be similar to one of the following [numeric_00,... numeric_42,... eg, egg] and try again. In the rule i've added the "Shirt size" and "Shirt Size Class (numeric)" specifics so, what's wrong? THX Alessandro Carillo
  11. The module has been working perfectly for the first 30 days making an integration between amazon and Magento 2. But after these 30 days. It won't let me subscribe to the service. the m2epro panel tells me the following: To start your 30-day free trial, install M2E Pro on your Magento and complete the initial set-up. while magento says: Work with this Account is currently unavailable for the following reason:You do not have active subscription on https://clients.m2epro.com to work with M2E Pro. I need help,please
  12. Amazon order error message in Magento. Magento Order was not created. Reason: The 83132 Cart doesn't contain the 190045 item. What does this mean?
  13. During integration with the ebay store it asked me to add in policy details. I clicked back onto the ebay tab on the side menu and the page became 404. Please may you advise on how i can solve this. thank you Edward
  14. Hello, Since two weeks my client is seeing order status update errors in some Ebay orders within M2EPro in Magento. The error says: "Bay Order status was not updated. Reason: Invalid ItemID or TransactionID". Any clue on what might be causing this issue? Thank you.
  15. After checking on the installation files in the folder where it creates the tables found where the "cancelation_status" belongs to and added it to the table. Btw, the table is the m2epro_ebay_order Let's see if there are no other issues
  16. Hi, After upgrading to the latest version following the instructions of replacing files I get the error below when going to Ebay->Orders. Where should this column be created?
  17. For anyone looking, this is because the table name is too long if you use a table prefix. 64 is the max table name size and this is 64 chars so with a table prefix it's too long. This means the table doesn't get created so when they try to rename it later (as a fix), it breaks. I manually created this with the shorter name (walmart_template_selling_format_shipping_override) and patched the upgrade files and this seemed to resolve the issue.
  18. I'm upgrading a clients website and I have the following error: Table Name [walmart_template_selling_format_shipping_override_service] does not exist. This is stopping the module from running and the clients site is down. Anyone know why this table has not been created?
  19. To stop your css links being stripped out you can create a product attribute and add them to the description that way. For example Make a product attribute in Magento called "ebay-css" that is a text field or area. Add the new attribute to your attribute sets Go to a product admin page and in the field for the attribute "ebay-css" enter the css link as it would normally be in the html head, like <link href="https://mydomain.co.uk/ebay-stylesheet.css" rel="stylesheet" type="text/css"> In the M2E description editor, use the "Insert Customs" button to insert the "ebay-css" attribute at the top Save the description policy and revise the product. It should now be linking to the style sheet nicely.
  20. Hi Cralls, thank you for this post and the solution. I ran into exactly the same issue. In my case flush the magento cache (bin/magento cache:flush) worked. So not setup:upgrade needed.
  21. As titled. Imported FBA orders are reducing our FBA stock. Manage stock is turned off in M2E settings. Are there any other configurations that need to be set for best practise? At the moment it would seem the only alternative would be to stop importing FBA orders. Thanks
  22. We have many configurable products in our magento2 webshop, but simple products don't have any description text, since they are not visible individually. Can we set up m2epro to take product descriptions from parent items instead of child items?
  23. Hello @Peter A Thank you for asking a this query. Unfortunaltly I don't use the M2E pro extension but use a different extension related to inventory management. MageMob Inventory – a Magento 2 Inventory Management Extension helps you seamlessly manage different aspects of your store inventory along with the store backend from desktop and mobile. Its exclusive features include: Management of suppliers Management of purchase orders Management of inventory log and product stocks
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