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  1. 4 points
    Amazon has increased search terms characters up to 1000 words. But M2E pro plugin shows error when I try to Search Terms more than 50 characters.
  2. 3 points
    I also face the same issue in amazon search terms .please help us in the issue and m2e pro try update the following setting if its in your side.?
  3. 2 points
    Have spoken to support@m2epro.com. There was a problem with a removed/not created Store in Magento, which M2E uses in Listings. They fixed it remotely and changed on default store. It all seems to be working now.
  4. 2 points
    Unfortunately it is difficult, Magento is a very complex package and it is difficult to find support. It is a high probability that one of your extensions (any of them, not just payment ones) are causing an issue, it could be something you wouldn't imagine would cause a problem such as a blog extension or even an extension supplied as part of a theme. Ultimately what you may have to do is take a full backup and re-install Magento, by which I mean creating a fresh magento directory on your web server by either downloading the package or using composer. then copying your env.php and media files and any locally created themes, to the fresh copy so that it uses your existing data and running the setup:upgrade to ensure that the database is up-to-date. Then adding M2EPro. If that works OK, you can then start adding other extensions one by one until something breaks. I have taken to having a complete duplicate set-up that I can test things on. I have been using Magento from the first release and have struggled with it ever since, despite being a technical person who has experience with managing web servers and some PHP development. Note, one thing that will trip you up when making changes to Magento is that if you have php-opcache then you will need to restart Apache or php-fpm if you use Nginx to clear the php cache of pre-parsed php files.
  5. 2 points
    @JMC , it's not a bug. CSV-import does not trigger any events M2E Pro is subscribed to. Here you can find some information on how to modify your setup to make the extension "aware of" the Product changes: https://docs.m2epro.com/display/BestPractice/Programmatic+Possibilities+to+work+with+Extension
  6. 2 points
    Hi! I also needed this feature. I contacted M2E Support Team and they informed me that the option of using Custom Attribute in Handling Time will be available in the next version.
  7. 2 points
    Hi, Thankfully got this sorted a few days after I posted about it, can't remember what the problem was but it's all good now Thanks
  8. 2 points
    We list bundle product on eBay and magento orders are created for them just fine. The order is created for the purchased option and is mapped to a certain bundled option. Is this what you are inquiring about?
  9. 2 points
    We had the same issue... The solution is here: https://github.com/magento/magento2/issues/8530 or use this new configurator file (attached) Configurator.php
  10. 2 points
    You are looking for eBay access in a wrong tab. There is a separate tool on Magento Toolbar to list on eBay. Here a screenshoot to help http://awesomescreenshot.com/0e35zd6ja6
  11. 1 point
    after long research, I found that in the table m2epro_lock_item the was an old dataset, which locked the synchronization. I clened this table and it works again
  12. 1 point
    There is another version released that supports M2E migration from M1 to M2. Reach out to support, the guys will advise.
  13. 1 point
    In order to use a different email template for eBay only you will need to have a different store view for the ebay listings etc. Then go into System > Configuration > Sales > Emails and change the default option for the eBay store view. Then make sure you select to send the email in the account settings with M2ePro.
  14. 1 point
    When you list your Magento configurable products on the channels, there is no need to pull the individual associated products along with the parent product. You will face errors if you try to list child and the parent products at the same time. List the parent ones, the associated variations will be pulled up automatically.
  15. 1 point
  16. 1 point
    Yeah, sorry. I should have come back and updated this. It is indeed working now.
  17. 1 point
    M2E guys recommend setting up programmatical models instead of enabling the Track Direct DB changes tool. It will slow down synchronization of a large inventory. But yeah, the feature is now located in a different place. It's in Amazon or eBay - Health status - Developers area - Direct db changes.
  18. 1 point
    Hi @Sammy25, you need to open your 3rd Party listings and press Select All: Then choose Move Items to M2E Pro Listing in the Actions drop-down: ?
  19. 1 point
    @feelcomfort You are welcome. Also make sure that your attributes are text fields. They should also be added to all attribute sets to be visible in the drop-down.
  20. 1 point
    @feelcomfort Try commenting out the following lines in "app/code/Ess/M2ePro/Helper/Magento/Attribute.php" $idsSelect->columns(array( 'count' => new \Zend_Db_Expr('COUNT(*)')), 'main_table' );
  21. 1 point
    oh dear, I have the solution for you: Magento image sizes configuration In your Magento backend, go to System > Configuration. On the left menu under Catalog, select Catalog. Expand the Product Image section, and do the following: a. In the Base Image Width field, enter the maximum width that the base image is to be rendered. b. In the Small Image Width field, enter the maximum width that the small image is to be rendered. When complete, click Save Config. Magento image types Based on different types of images, product image in Magento website is divided into 3 main Sizes: Thumbnail Thumbnail images appear in the thumbnail gallery, shopping cart, and in some blocks such as Related Items. Example size: 50 x 50 pixels Small Image The small image is used for the product images in listings on category and search results pages, and to display the product images needed for sections such as for Up-sells, Cross-sells, and the New Products List. Example size: 370 x 370 pixels Base Image The base image is the main image on the product detail page. Image zoom is activated if you upload an image that is larger image than the image container. Example sizes: 470 x 470 pixels (without Zoom) 1100 x 1100 pixels (with Zoom) for full tips: check out this: How to Configure Image Sizes in Magento
  22. 1 point
    Hi Neutrino, thank you for you helpful post. I have passed the info to my client. You are right that we should have raised a support ticket - I had requested the client to do so. However its also the point of a community board that this sort of issue which is universal and seems to have a simple solution, should be shared here for future users to be able to search and find the result while the support team are out of hours. i think its a shame the M2E dont monitor these forums as that reduces the main point of a form. Again thank you, I will report back if this resolves the issue. Matt
  23. 1 point
    Update: We were able to limit the problem. Changing the order creation rule in M2E from "instant" to "checkout complete" did the trick. There seems to be an issue with orders that haven't been completed on ebay, but are already imported to M2E.
  24. 1 point
    I assume you have items listed on eBay and Amazon that you do not want to appear on your Magento store. There are two ways you can potentially deal with this. 1. Simply set the product Visibility in Magento to 'Catalog Only', this will remove the item from your Magento Store search results. Then make sure no Categories are selected for the item, it will then no longer appear when a customer browses the categories on your Magento store. The product is essentially hidden, the only problem is that if the URL for the item is already in a search engine then it can still be discovered by a Google Search. You could change URL Key making sure that 'Create Permanent Redirect for old URL' is not selected. This will break the link that Google has making the item not found. 2. Alternatively create a dedicated marketplace store in Magento and link your M2ePro to that store instead of you main magneto store. Then when adding products to your magento store, you can select if an item appears in your main store an/or your marketplace store by checking the box Product in Websites that relates to the appropriate store. The first option is fine if you just have a small number of items that you want to exclude from your Magento store, but the second option would be a better long term solution if you continually adding new products as it allows you to manage your marketplace and Magento stores separately but share a common product listing.
  25. 1 point
  26. 1 point
    Hello a8uk! As far as I know, Amazon does not support Shipping Overrides anymore, but you can use Shipping Templates in M2E Pro.
  27. 1 point
    Hi, it is very easy. You just need to enable 3rd Party Import in your Account: Sell on eBay > Configuration > Accounts > Your Account > 3rd Party. There you can also set up mapping parameters in order to map your 3rd Party Items (items listed directly on eBay) and identical Magento Products automatically.
  28. 1 point
    Sent a message to m2e pro who looked into it for me and applied a patch which fixed it, this patch will be out soon in the latest release.
  29. 1 point
    Hi! Have you checked such parameters as: - Stock Availability; - Status; - QTY?
  30. 1 point
    Hello! Yes, you are not obliged to download Items that were directly listed on eBay. To do that, you just need to disable 3rd Party Listings Import: Sell on eBay > Configuration > Account > Your Account > 3rd Party Listings > Import 3rd Party Listings > No.
  31. 1 point
    Hello! When I used the Extension for the first time, I faced the similar issue. BUT the resolution was so easy:) I did not choose Advanced Mode. You can do it in Sell on eBay > Configuration > General. It should help:)
  32. 1 point
    Hi! I asked M2E Support Team and they told me that they provide limited support for AFN inventory and FBA Orders. For instance, it is possible to list all your Products as MFN and than get them switched to AFN. Also, you can import the Orders. Moreover, in your Account Settings, you can enable the option of managing Stock Inventory of Products fulfilled by Amazon (FBA Orders) and Magento Orders creation. They also informed me, that support of FBA orders will be available in next releases.
  33. 1 point
    Hi! As far as I know, handling time is the same as dispatch time on eBay, I found the answer here: https://pages.ebay.co.uk/help/buy/contextual/domestic-handling-time.html
  34. 1 point
    Hi! I remember that I had the same thing to do when I've just started using M2E Pro. Surfing the Internet I read that only those orders that have been created after creating an Account (eBay Integration) are downloaded. I suppose it would be better to connect their support team and ask whether it is possible to change the creation date.
  35. 1 point
    Yes, the latest update fixed this issue.
  36. 1 point
    It was just me. I was able to fix it myself. The table mg_m2epro_operation_history crashed so I repaired in myphpadmin. Problem resolved.
  37. 1 point
    I find myself in desperate need for this feature for one of my clients (Magento 1). According to the changelog this feature has been removed in version 6.1.7. It seems that a lot of the extensions architecture also changed since then. So, my question here is (theoretically speaking) would individual dispatch/handling times still work if one would, let's say, make a few adjustments to the extension so that the handling time would be passed as in versions prior to 6.1.7? Or is there some kind of validation now happening on the M2E servers, so that passed handling times will be ignored anyway or said requests will fail?
  38. 1 point
    Can't you change this from Admin -> Config -> Sales -> Payment methods?
  39. 1 point
    Thanks for the reply Manolinda, In my case it is taking time(about a day), today i have checked and product is visible on the store.
  40. 1 point
    Hi! Did you configure the correspondence between your Magento Variations and Amazon Variations? This error usually pops up in case Magento Configurable Product does not have Associated Products assigned or when this correspondence was not set.
  41. 1 point
    Hi Have you received a response from m2e? We had the same error displayed for one of our amazon accounts. Guys from m2e explained that the error is returned after Amazon introduced the changes on feb 10. Here is where Amazon announced it https://sellercentral.amazon.com/forums/ann.jspa?annID=383 Looks like you are going through the same.
  42. 1 point
    If you have your magento store setup as a multi language site, and each language is its own store view, you should be able to create listings for international ebay stores and choose products from the alt language store views. Cheers, Rob
  43. 1 point
    Hydro, I'm still actively having to manually check (and then add the order to Magento) on a daily basis before our daily cut-off. Please keep this post updated if you do find a solution. Thanks
  44. 1 point
    Hi i have some problems.... When child product of configurable are deleted fom magento they not deleted or updated quantity in ebay an i sell product that i not have in my store. This also when my child are delete from my datawherehouse software. They not deleted from ebay listing
  45. 1 point
    Stuck in the same issue please help!!!
  46. 1 point
    It looks like you try to set up shipping settings to list items on eBay. First of all I would recommend you to update eBay sites you are planing to work with. It should help.
  47. 1 point
    Carried out your suggestion and yes, I can now list products on eBay, thank you again for your help
  48. 1 point
    Hi, I'm having a lot of trouble listing a fair few of our configurable products on Amazon. We have purchased barcodes for these products and are creating new listings on Amazon. The majority of the products I have left to list are giving this error: "Product with the same SKU is found in other M2E Pro Listing that is created from the same Merchant ID for the same Marketplace." From what I can see only the configurable had gone though and that was incomplete in seller central, no child products had actually been created on Amazon. With this in mind I have deleted the incomplete listing from Amazon, then removed the product from M2E's Amazon listing. After that I have waited 24 hours for the product to be removed from Amazons systems, as Amazon suggest. However for these 35 products I just keep getting the error i mentioned above. I'm sure non of the SKU's are listed with any other product we have on Amazon, so am at a bit of a loss to what is actually causing this. I've tried to list these remaining products with no success multiple times, remove them from M2E and add them again with little success. If anyone can assist that would be much appreciated, Thank you.
  49. 1 point
    Hi Usually, such messages as 'The Description data provided for current SKU has technical conflict with data of Amazon Catalog for the Product with ASIN/ISBN...' are returned by Amazon if the Item is found in Amazon catalog (by SKU, EAN, etc). Amazon will not allow creating new ASIN if the product is found as already listed. It seems the product you are trying to list is already present on the channel, but it has a different color value. You are listing Black color while this item is listed as Brown color on Amazon. If you want to create a new ASIN for this product, you must ensure that the product data (EAN, SKU) is unique and not available in Amazon catalog yet. Or, you can edit your Magento product data to assign the product to the recommended ASIN. M2E also offers a way to modify or generate new SKU for the item you are listing. You could try to use this option in the selling settings.
  50. 1 point
    We had this problem and fixed it. Yes, it "should not" be this way. Magento always considers a configurable product's weight to be that of the associated product. Anyway, to fix this, you need to ensure magento will allow you to assign a weight to a configurable product - by default, it does not. So, 1.) Go to Catalog > Attributes > Manage Attributes 2.) Find the "Weight" attribute 3.) Click on "Weight" to edit the attribute. 4.) In the attribute properties, you need to change the "Apply to" section. See attached. (You want to choose "Selected Product Types" and then ensure that BOTH "Simple Product' and "Configurable Product" are selected. 5.) Save 6.) Re-index 7.) Go to the Parent product and input a weight. After you do this, you can push your listings. However, you will probably next have the same problem as me - which is weights will not be calculated on the orders created from eBay. I need help with that.