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  1. Amazon has increased search terms characters up to 1000 words. But M2E pro plugin shows error when I try to Search Terms more than 50 characters.
    4 points
  2. I also face the same issue in amazon search terms .please help us in the issue and m2e pro try update the following setting if its in your side.?
    3 points
  3. Have spoken to support@m2epro.com. There was a problem with a removed/not created Store in Magento, which M2E uses in Listings. They fixed it remotely and changed on default store. It all seems to be working now.
    2 points
  4. Unfortunately it is difficult, Magento is a very complex package and it is difficult to find support. It is a high probability that one of your extensions (any of them, not just payment ones) are causing an issue, it could be something you wouldn't imagine would cause a problem such as a blog extension or even an extension supplied as part of a theme. Ultimately what you may have to do is take a full backup and re-install Magento, by which I mean creating a fresh magento directory on your web server by either downloading the package or using composer. then copying your env.php and media files and any locally created themes, to the fresh copy so that it uses your existing data and running the setup:upgrade to ensure that the database is up-to-date. Then adding M2EPro. If that works OK, you can then start adding other extensions one by one until something breaks. I have taken to having a complete duplicate set-up that I can test things on. I have been using Magento from the first release and have struggled with it ever since, despite being a technical person who has experience with managing web servers and some PHP development. Note, one thing that will trip you up when making changes to Magento is that if you have php-opcache then you will need to restart Apache or php-fpm if you use Nginx to clear the php cache of pre-parsed php files.
    2 points
  5. @JMC , it's not a bug. CSV-import does not trigger any events M2E Pro is subscribed to. Here you can find some information on how to modify your setup to make the extension "aware of" the Product changes: https://docs.m2epro.com/display/BestPractice/Programmatic+Possibilities+to+work+with+Extension
    2 points
  6. Hi! I also needed this feature. I contacted M2E Support Team and they informed me that the option of using Custom Attribute in Handling Time will be available in the next version.
    2 points
  7. Hi, Thankfully got this sorted a few days after I posted about it, can't remember what the problem was but it's all good now Thanks
    2 points
  8. We list bundle product on eBay and magento orders are created for them just fine. The order is created for the purchased option and is mapped to a certain bundled option. Is this what you are inquiring about?
    2 points
  9. We had the same issue... The solution is here: https://github.com/magento/magento2/issues/8530 or use this new configurator file (attached) Configurator.php
    2 points
  10. You are looking for eBay access in a wrong tab. There is a separate tool on Magento Toolbar to list on eBay. Here a screenshoot to help http://awesomescreenshot.com/0e35zd6ja6
    2 points
  11. after long research, I found that in the table m2epro_lock_item the was an old dataset, which locked the synchronization. I clened this table and it works again
    1 point
  12. Yes you can do that, eBay allow the same item to be listed on a BIN and an auction. If the auction ends and pulls the sale into Magento then the stock will reduce on the product and any other affecting listings will update with the correct stock level.
    1 point
  13. In order to use a different email template for eBay only you will need to have a different store view for the ebay listings etc. Then go into System > Configuration > Sales > Emails and change the default option for the eBay store view. Then make sure you select to send the email in the account settings with M2ePro.
    1 point
  14. When you list your Magento configurable products on the channels, there is no need to pull the individual associated products along with the parent product. You will face errors if you try to list child and the parent products at the same time. List the parent ones, the associated variations will be pulled up automatically.
    1 point
  15. Yeah, sorry. I should have come back and updated this. It is indeed working now.
    1 point
  16. M2E guys recommend setting up programmatical models instead of enabling the Track Direct DB changes tool. It will slow down synchronization of a large inventory. But yeah, the feature is now located in a different place. It's in Amazon or eBay - Health status - Developers area - Direct db changes.
    1 point
  17. Hi @Sammy25, you need to open your 3rd Party listings and press Select All: Then choose Move Items to M2E Pro Listing in the Actions drop-down: ?
    1 point
  18. Figured out. A GEAR icon by account name should be used instead of BIG GREEN BUTTON :)
    1 point
  19. @feelcomfort You are welcome. Also make sure that your attributes are text fields. They should also be added to all attribute sets to be visible in the drop-down.
    1 point
  20. @Kevin Tecniqode, check if Full Revise > Shipping Policy is enabled in your Synch Policy for this Listing.
    1 point
  21. What version of the Extension are you using? M2E Pro Migration Wizard is available in the special version - 1.2.1.
    1 point
  22. Thanks for the info mat. The m2e extension is excellent, it is just a shame they don't seem to do any testing with new versions of Magento, just wait until someone installs it and it doesn't work.
    1 point
  23. I assume you have items listed on eBay and Amazon that you do not want to appear on your Magento store. There are two ways you can potentially deal with this. 1. Simply set the product Visibility in Magento to 'Catalog Only', this will remove the item from your Magento Store search results. Then make sure no Categories are selected for the item, it will then no longer appear when a customer browses the categories on your Magento store. The product is essentially hidden, the only problem is that if the URL for the item is already in a search engine then it can still be discovered by a Google Search. You could change URL Key making sure that 'Create Permanent Redirect for old URL' is not selected. This will break the link that Google has making the item not found. 2. Alternatively create a dedicated marketplace store in Magento and link your M2ePro to that store instead of you main magneto store. Then when adding products to your magento store, you can select if an item appears in your main store an/or your marketplace store by checking the box Product in Websites that relates to the appropriate store. The first option is fine if you just have a small number of items that you want to exclude from your Magento store, but the second option would be a better long term solution if you continually adding new products as it allows you to manage your marketplace and Magento stores separately but share a common product listing.
    1 point
  24. Hi Darren, I had to have this custom coded with a developer.
    1 point
  25. @SharonLuggage, please, check the synch policy of the affected items. You need to ensure that Revise > Price option is enabled. Also, what is the source for Price? I mean Product Price/Special Price/Attribute. Maybe, the value has been changed, but another source had been chosen in the Selling Format Policy.
    1 point
  26. Hello a8uk! As far as I know, Amazon does not support Shipping Overrides anymore, but you can use Shipping Templates in M2E Pro.
    1 point
  27. Thank you very much neutrino, i will contact them. Thanks for all.
    1 point
  28. Hi Thanks for the help. My Revise > Images was indeed set to 'no', I have changed this to 'yes' and hope that does the trick. Ben
    1 point
  29. Sent a message to m2e pro who looked into it for me and applied a patch which fixed it, this patch will be out soon in the latest release.
    1 point
  30. Hi! I have found some information. Firstly, I recommend you to check the following settings: Set "Import eBay Orders:" = Yes Product Is Listed By Any Other Software > Create Order in Magento = Yes. Also, you need to enable New Customer Creation (see the screenshots below). Note: The latter setting will set M2E Pro to collect orders for eBay listings that you did not list via M2E Pro. Well, I have also found some links, hope, they will be helpful. https://stackoverflow.com/questions/21458694/m2epro-ebay-order-in-magento-are-not-created https://magento.stackexchange.com/questions/56424/magento-admin-not-able-to-create-new-customer-while-creating-new-order It seems to me, that there is a conflict or some files are missing.
    1 point
  31. Yes, I have the same issue several times. No, URL has not been changed, but sometimes problems on eBay Sandbox occur, it is buggy:( Not all the features are included in Sandbox but it was initially created only for tests, that is why I don`t really care. Don`t worry:) You can try again a little bit later, everything will be OK
    1 point
  32. In my opinion, this idea is the best one. It is better to group your Items into separate Listings instead of using Cost-Based Pricing extensions. Be careful: such extensions can cause conflicts because they override standard Magento models.
    1 point
  33. Hello! Yes, you are not obliged to download Items that were directly listed on eBay. To do that, you just need to disable 3rd Party Listings Import: Sell on eBay > Configuration > Account > Your Account > 3rd Party Listings > Import 3rd Party Listings > No.
    1 point
  34. Hello! When I used the Extension for the first time, I faced the similar issue. BUT the resolution was so easy:) I did not choose Advanced Mode. You can do it in Sell on eBay > Configuration > General. It should help:)
    1 point
  35. Hi! What about eBay Primary Category? Have you set it correctly?
    1 point
  36. Hi! As far as I know, handling time is the same as dispatch time on eBay, I found the answer here: https://pages.ebay.co.uk/help/buy/contextual/domestic-handling-time.html
    1 point
  37. Hi! Well, in my opinion, you should check that you have changed your eBay Primary Category (it supports Variational Items). Check if the attribute for EAN in your Description Policy coincides with the one in your product. Bu the way, if you use the custom attribute check that you have provided correct values (EAN) for appropriate Website (your listing). EAN value has to be in your child products. Hope, it was of help.
    1 point
  38. Hi! I remember that I had the same thing to do when I've just started using M2E Pro. Surfing the Internet I read that only those orders that have been created after creating an Account (eBay Integration) are downloaded. I suppose it would be better to connect their support team and ask whether it is possible to change the creation date.
    1 point
  39. If you decide to manage price for ebay items by some tool, everything you will need to do to prevent m2e pro from overriding it, is to disable revise conditions for price in synchronization policy. Simply set option Price to no. In the same policy in revise rules section you need to disable all the options from full revise area below. Remember never to run manual revise action for items as this action trigger full product data update. https://docs.m2epro.com/pages/viewpage.action?pageId=17367083
    1 point
  40. I find myself in desperate need for this feature for one of my clients (Magento 1). According to the changelog this feature has been removed in version 6.1.7. It seems that a lot of the extensions architecture also changed since then. So, my question here is (theoretically speaking) would individual dispatch/handling times still work if one would, let's say, make a few adjustments to the extension so that the handling time would be passed as in versions prior to 6.1.7? Or is there some kind of validation now happening on the M2E servers, so that passed handling times will be ignored anyway or said requests will fail?
    1 point
  41. Hi there, Just like Al, I can’t create a shipping policy that excludes areas in Australia. M2E‘s support team emailed saying that if those locations are not displayed in the list of the excluded locations, it means no other options are available through the eBay API. If that's the case, my question is to anybody here who lists in eBay Australia – how have you solved this? By now I’ve imported 40 of my eBay AU listings into Magento, and this shipping policy is a big pain: every time I revise a listing, it overwrites the correct shipping policy. That means that after each revision I have to go into eBay to fix the shipping policy. I’m certain others must have found a better way, as this is not doable. Thanks! Eveliene
    1 point
  42. Hey guys, check these release notes out. I just had missed them. It seems if you simply update M2e for Magento 1 to its latest version, it should then now have the CSS replacement for the old Javascript-based Image Gallery functionality. Sweet. Doing that right now as we speak!
    1 point
  43. Thanks for the reply Manolinda, In my case it is taking time(about a day), today i have checked and product is visible on the store.
    1 point
  44. i have fixed this issue if i insert my credit card details in the country details and wait around up to 24 hours.... for me it fixed the problem.
    1 point
  45. It is true that m2e can't delete or even modify product data in magento store. It can delete products from the its listing however for this manual action must be submitted or some rules must be configured for automatic action. The listing logs you have attached are misunderstood. These particular logs are just notification that the product has been deleted from magento store (the same are logs that qty was changed in magento store) and do not mean the action was performed by the extension. The actions that are performed by m2e pro are list, relist, revise or stop. Someone or something deletes your products from magento. Maybe you could think of any external tool which you use to update or add (delete) products in magento (magmi, file upload etc).
    1 point
  46. Hi all, here my problem: I can't add description policy for Amazon Canada marketplace because this country (Canada) is not shown in available choices for "marketplace" field in new description policy creation form (see attached file). Obviusly I setup M2Epro creating account for Canada marketplace and enabling that marketplace; I already setup other marketplace (Amazon USA, Amazon UK, Amazon IT, Amazon FR, Amazon ES) and created description policy for them Could anyone help me? Thanks in advance Dario L.
    1 point
  47. What version of m2e are you using? I heard of such problem existed in outdated versions. Try to upgrade to the latest version of m2e - 6/4/3. The instructions of how to do that in here https://docs.m2epro.com/display/BestPractice/Extension+Upgrade
    1 point
  48. hi have wrote more email to m2e pro support about deleting child bug and they wrote that this not is bug. But i think that this is big big bug and more dangerous for ebay seller account. Vlada wrote to me that no support for free account , but this is no support required but bug report about big dangerous problems for more ebay seller account. After they wrote: This issue has nothing to do with a bug and is likely related to non-compliance with eBay requirements . But i think that not is exact that they wrote and resend this email: Vlada sorry, but what you write, it is not correct. I write this because "pro m2 and" reflects as much as possible on the marketplace and on ebay the megento logic and magento allows an operator to delete a child product. It is exactly what you say, but it's only half true. It is claimed that eBay does not allow to do some things. I know very well that even in the ebay site, if I want to clear a variant I have to set new prices and quantities of all variants. But it is not correct to leave the products on ebay, products that a seller no longer has. This is also very dangerous for the reputation of a seller, which is the first thing to which all amazon and ebay sellers have to do primary care. Otherwise account receives negative feedback or even may be closed forever. The seller is likely to sell what has not, and this is very dangerous. Worse than the plague. Many vendors have in magento, and in the management program thousands of products with variants and sometimes variants are eliminated, or by magento or from a management that is used. Magento allows itself to do this. It is incorrect to leave ebay orphan variants with superior stock to 0 if the child no longer exists in magento. If you can not delete the version on ebay, the most correct thing is to put the stock of the variant that has been cleared to 0 on ebay, when the child product has been eliminated in magneto. This for the main interest of protecting the reputation of 'account ebay This is a big bug very dangerous for many sellers who also have an automated loading system exhaust products in magento with perl script, csv or remote database, magento magmas, and other system. The most correct thing and that does not put at risk the account is put the child inventory deleted to 0 on ebay. At least for the safety of a seller, you should allow a configuration parameter to handle this case very dangerous, so how you handled it very well the problem of duplicate names adverts. This problem of orphan variants is a real bomb for a seller, something that can cause the failure of an entire company, and it is not possible to continually monitor thousands of products. I hope that you understand what this is a big problem and an application bug. very risky that does not allow many to use m2 and pro
    1 point
  49. Hi Usually, such messages as 'The Description data provided for current SKU has technical conflict with data of Amazon Catalog for the Product with ASIN/ISBN...' are returned by Amazon if the Item is found in Amazon catalog (by SKU, EAN, etc). Amazon will not allow creating new ASIN if the product is found as already listed. It seems the product you are trying to list is already present on the channel, but it has a different color value. You are listing Black color while this item is listed as Brown color on Amazon. If you want to create a new ASIN for this product, you must ensure that the product data (EAN, SKU) is unique and not available in Amazon catalog yet. Or, you can edit your Magento product data to assign the product to the recommended ASIN. M2E also offers a way to modify or generate new SKU for the item you are listing. You could try to use this option in the selling settings.
    1 point