kristib

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About kristib

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  1. We have a major problem now with using M2E in that the license key is based on the IP address and we now use a hosting environment where our IP address changes frequently. Because of this, our license goes invalid and we don't catch it because we get no notifications and we unfortunately don't find out until we over-sell. The next problem is that once we validate our license again, the inventory is incorrect due to all the sales during the time it is inactive, even in the M2E program itself, which I don't understand as it should be the same as our Magento inventory. When I click on the "variations" in M2E listing admin to see the available inventory of a M2E configurable product that is live on ebay, it shows the inventory currently listed on ebay instead of the actual available inventory in magento, and there is absolutely no way I can find anywhere to update that inventory to the correct current magento amount. It is not simply a matter of manually revising the product listing to ebay, because the inventory shown in M2E itself is wrong so it just pushes the same bad inventory again. PLEASE help me figure out how to get the Magento and M2E inventories to sync! I saw that the default action is when an item sells on magento or ebay, it resets to the magento, but that doesn't work when the product is sold-out on magento and there are no more sales there to correct the data and so the only option is to over-sell on ebay to get a "sale" so it resets to the correct sold-out quantity from magento. That is a very, very bad solution.
  2. UPC numbers are required for some of our new products, so we added a UPC text input attribute to our magento installation. However, our new UPC attribute will not display under the drop-down list of available attributes to choose from when in the M2E listing settings for the UPC option. There are very few attributes that do display there. So, we deleted the attribute entirely and then went back to M2E section and clicked on the "create new attribute" option at the bottom of the UPC drop-down and created a new attribute through the M2E interface, assuming since we used their interface and it was associated with the UPC drop-down field, it would work that way. However, it still does not display in that UPC attribute field drop-down. Please explain how we get it to display as an available attribute for the UPC field in M2E listing template settings.