Fred

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  1. Hi, Recently I was out of the office and the M2Epro extension was working fine, but when I returned we had more than 40 orders not imported from Amazon.com. All the orders from Amazon.ca were imported during that time, but none from the US site. We also had 2 orders in Magento that were imported from Amazon.com but weren't updated as "shipped" on Amazon. In Magento I can see them with error code: " Amazon Order status was not updated. Reason: Account authorization is failed. Seller [A1924GACZ3UVK7] does not have access to the given marketplace [ATVPDKIKX0DER] " The account wasn't blocked at that time, since we have received 40 orders after that. They were simply not imported in Magento. So the Amazon.com account was running fine, but the orders were not syncing. Any idea how we could fix this? Now our account is blocked by Amazon because of these 40 unshipped orders, but we are trying to have it unblocked. In the meantime we need to find a fix in order to the M2Epro extention to work again. Thanks