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About Jane

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  1. Hello Martyn, thank you for posting your question on our Forum. You can update the Item Specifics for your eBay Products from the Listing -> Settings View Mode by clicking on the Categories&Specifics action from the Action menu: https://prnt.sc/ujcnz3. Or do it in a bulk under eBay -> Categories: https://prnt.sc/ujcpen To learn more about the eBay Item Specifics management via M2E Pro, you're welcome to check this article and this documentation guide.
  2. Hello Anzhelika, All the subscription and billing-related notifications including the Invoices are sent to the registration email address of your customer account on the Client's Portal. If you want to change it, you're welcome to follow the steps from this article.
  3. Hi, Thank you for posting your question on our Forum. Each Magento and M2E Pro environment is individual. It's hard to advise on the technical questions without having a possibility to observe the setup. If you face any issues after Magento upgrade, I would recommend contacting M2E Pro Support Team at support@m2epro.com so they could check the details and advise you. Once you submit a request, you'll receive an automatic email with the Secure Transfer link. Please use it to send the access details, this will help Support Agents to assist you faster.
  4. Hi Alexander, During the last couple of months, M2E team has been monitoring updates of the new managed payment regulations. According to eBay, the enrollment into the Managed Payments program will happen gradually. M2E development team has been closely reviewing the related API announcements and release notes. The developers confirmed that the seller's enrollment into the new eBay managed payment will not affect any listings within M2E Pro. For now, you can just ignore the warning notices.In the future M2E Pro version, 'Managed Payments' option will also become available among the other methods in the Payment Policy. M2E Team will continue observing the situation to ensure M2E Pro compatibility with the channel changes.
  5. Each environment is unique and it's hard to assume what could lead to the maintenance mode in your particular case. That is why we recommend contacting our Support Team if such situation arises. To be able to check all the details, the Support Team needs to have access to your Magento admin panel. And in most cases, it's also required to have access to CPanel/SSH access to be able to investigate the situation and assist you in sorting the issue out. M2E Support Team understands the importance of such situations, such requests are always marked as a high priority and are forwarded to the technicians right away.