Anna

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  1. In your Amazon account settings in M2E, what tx source do you use for orders? Set it to Amazon if the order price contains the tax. Otherwise, just set a Magento tax rule for these orders and set the tax source to Magento.
  2. The extension will tell Magento about the eBay order and decrease the product quantity once an order is created in Magento. Though, it not the extension itself that updates the product status, that would be Magento. Magento would change the product status to out of stock once the product is sold out. If your Magento products are customized in some way, like there is a custom product status, it'd call for additional customization of the processes that you expect to comply with your catalog setup. I mean wouldn't that be an additional script in Magento rather than modification of the module running on top of your store?
  3. The product qty in M2E is set in price, quantity and format policy. Do you have it set to 'product quantity' attribute? If it is, the product should be stopped on eBay once Magento qty reaches 0.
  4. Check it in eBay configuration, there should be an option to restore the saved choices for the cases like this.
  5. When you list your Magento configurable products on the channels, there is no need to pull the individual associated products along with the parent product. You will face errors if you try to list child and the parent products at the same time. List the parent ones, the associated variations will be pulled up automatically.
  6. @JMC did you get your Amazon account moved? @neutrino is right, we had to move our eBay accounts too. It took the support less than half an hour to get it sorted for us.
  7. We had the exact same error which appeared to be caused by the extension Magestore_ERPplus. But it took us time to identify the cause and get our developers to solve it. It looks like the error can possibly be caused by a number of factors or extensions.
  8. eBay does not let you change a fixed price listing to an auction by revising it, does it? I mean if your fixed price offer was submitted over two hours ago, you will need to stop and relist it as an auction. So if you change the listing duration in M2E, eBay will still expect you to relist your offer. Use m2e to control the qty you send to eBay regardless of the exact qty in your Magento shop, for example, by listing a custom qty or a conditional qty up to 10 items, etc.
  9. Hi Graham You will avoid this random delay caused by load balancing if you switch to m2e cron service. Their service manages all of the calls following a strict schedule. We actually did not have to do anything to enable it, I believe it was activated automatically once we obtained the license.
  10. Amazon has a list of the allowed HTML tags https://www.amazon.com/gp/help/customer/display.html?nodeId=200441900 probably, your product description contains the tags which are not allowed on Amazon US
  11. Hi you can assign and reassign description policies to the products after you switch the view mode of the listing to SETTINGS. You can select some or all products in bulk and assign any of your created description policies.
  12. Thanks a lot for bringing this up here. eBay indeed updated the product identifier requirements in autumn. The problem should have been temporary. In a little while, M2E guys also updated eBay category changes on their server. It helped one of my clients.
  13. Did you manage to set the auto rules? The last version 1.3.1 contains quite a number of improvements. It was released not that long time ago, have you upgraded the extension yet? It could resolve the problem for you if it's still there.
  14. Hi M2E have their own migration tool, developed specifically for the extension migration from M1 to M2. This is the only safe way to transfer your M2E Pro data to M2. Did you use the tool? They have a brief description of M2 migration in their documentation here https://docs.m2epro.com/pages/viewpage.action?pageId=20774930 but you need to contact support for other links. I am just thinking that you could have transferred only a part of the tables which is why the old orders are getting created. As if some information in the database is missing. Might you try to fix it instead of completely getting rid of the module? There should be a new version 1.2.2 to be out soon too.
  15. The cost difference can result from the way the tax is calculated in Magento orders. Does your initial Amazon order contain tax? If it does, then you need to use Amazon as the tax source in your account settings.