primavera

@Sanjay, why did you decide to move to Magento2? From our experience, I remember that you need to transfer Magento Data firstly. Just ensure that Product, Store and Order IDs are exactly the same. Otherwise, you will make a mess🙄 BTW, special versions of the Module are needed, as far as I remember, these are 6.5.0.9 for M1 and 1.2.1 for M2. https://docs.m2epro.com/display/InstallationUpgradeMagento2/Migration+from+M2E+Pro+Magento+v1.x+to+M2E+Pro+Magento+v2.x I recommend you contacting M2E Pro team, I am sure they will provide you with more detailed instructions

@kbuicuong, you need to ensure that this particular Description Policy is assigned to the Products you are having the issue with. You can do it in the Settings View Mode.

Hi @CindysTea, I believe, you need to add more information in the Description Policy. There you will be able to specify the Product description in detail.

@JMC , it's not a bug. CSV-import does not trigger any events M2E Pro is subscribed to. Here you can find some information on how to modify your setup to make the extension "aware of" the Product changes: https://docs.m2epro.com/display/BestPractice/Programmatic+Possibilities+to+work+with+Extension

Hi @Sammy25, you need to open your 3rd Party listings and press Select All: Then choose Move Items to M2E Pro Listing in the Actions drop-down: 😃

@martoneg , @ChrisG, what particular versions of M2E Pro are you using? Shipping Overrides are not provided by Amazon anymore, this option has also been removed from M2E Pro. Shipping policies are used instead.

@Sammy25, you need to move 3rd party listings to M2E Pro one (you can do it in mass action).

@feelcomfort , what M2E Pro version are you using?

@felixh , m2e does not have the functionality to send emails... have you checked the settings in Stores -> Configuration -> Sales -> Sales email?

@Holubiatnikova , hmmm... my personal recommendation is to contact M2e support in such cases. It's really difficult to make any assumptions without seeing what is happening inside, under the hood. I'm sure, guys from m2e will definitely help you with this

@Faisal , once the Product is sold on one channel (e.g., eBay) it will be stopped on other ones. Just remember to set up stop rules in your synch policies.

@Kevin Tecniqode, check if Full Revise > Shipping Policy is enabled in your Synch Policy for this Listing.

Magento will be the data source for M2E Pro, so you need to manage Magento > Catalog and process orders in Magento > Orders. The Extension will "see" these changes and update your products on the Channels automatically. Still, you can make necessary adjustments in M2E Pro Policies (Settings) as well, it will help to configure the details of listing the Products on Amazon

@JenE, I've come across the same situation recently. I contacted M2E pro and, thanks to their support team, the issue has been resolved quickly.

Hmm, didn't any Order error logs appear? (You can find the icon in the Orders grid). Maybe you have canceled these Orders before? (so Magento Order could not be created). Usually, Magento Order is not created because this Product is disabled now or Out of Stock, but it must be displayed in error logs. Can you please check? It sounds interesting