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primavera last won the day on August 8

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About primavera

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  1. @feelcomfort , what M2E Pro version are you using?
  2. @felixh , m2e does not have the functionality to send emails... have you checked the settings in Stores -> Configuration -> Sales -> Sales email?
  3. primavera

    Some amazon orders are not marked as shipped

    @Holubiatnikova , hmmm... my personal recommendation is to contact M2e support in such cases. It's really difficult to make any assumptions without seeing what is happening inside, under the hood. I'm sure, guys from m2e will definitely help you with this
  4. @Faisal , once the Product is sold on one channel (e.g., eBay) it will be stopped on other ones. Just remember to set up stop rules in your synch policies.
  5. primavera

    [eBay Integration] Policy Issue

    @Kevin Tecniqode, check if Full Revise > Shipping Policy is enabled in your Synch Policy for this Listing.
  6. primavera

    Confused on Concept

    Magento will be the data source for M2E Pro, so you need to manage Magento > Catalog and process orders in Magento > Orders. The Extension will "see" these changes and update your products on the Channels automatically. Still, you can make necessary adjustments in M2E Pro Policies (Settings) as well, it will help to configure the details of listing the Products on Amazon
  7. primavera

    Specify Valid Ebay Return Policy

    @JenE, I've come across the same situation recently. I contacted M2E pro and, thanks to their support team, the issue has been resolved quickly.
  8. primavera

    Magento is not creating orders

    Hmm, didn't any Order error logs appear? (You can find the icon in the Orders grid). Maybe you have canceled these Orders before? (so Magento Order could not be created). Usually, Magento Order is not created because this Product is disabled now or Out of Stock, but it must be displayed in error logs. Can you please check? It sounds interesting
  9. primavera

    error message

    Hi everyone! I know that this error is returned by Amazon API in case M2E Pro cannot establish the connection with your Amazon Account. Possibly, it is suspended OR MWS Token has expired (most probably). Please, reget the token (Amazon Integration > Configuration > Accounts > select the Account > General > Get Access Data). If re-getting MWS Token did not help, I recommend contacting Amazon support (to verify your Account status on Amazon).
  10. Hi @SharonLuggage , seems to be working perfectly on my instance now. M2E Pro support told me that eBay categories have already been updated. I just updated marketplaces (Sell on eBay - Configuration - Marketplaces) and that's it
  11. primavera

    Change price on ebay vs on website

    @Lori, certainly. If you need your Items selling on eBay/Amazon be more expensive/cheaper than your Magento Product, just set up the Price Change in Price, Quantity and Format/Selling Format Policies accordingly (you can find it in the Price block).
  12. primavera

    Calculated Shipping

    I believe, it's calculated on eBay
  13. primavera

    Want to change magento product status

    Not sure if I understood you correctly... Do you want an item to be stopped after selling e.g. 2 of them, right?
  14. primavera

    Support for eBay's Business Policy

    @Emooo, this warning is returned directly from eBay. It indicates that you have opted for eBay Business Policy. The participation is optional, but eBay is going to make using the profiles obligatory in the future, so I strongly recommend you to opt-out. p.s. by the way, this is just a warning, not an error, so I think it will not affect your listings.
  15. Hi! What particular type of Magento Product are you using (Bundle, Configurable, Grouped or Simple with Custom Options)?