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Darren last won the day on September 20

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  1. Amazon are pushing their VAT Calculation Service that automatically generates VAT invoices on your behalf. They are making life difficult for people not using it by not allowing full use of the business seller services and requiring you to send a pdf invoice for every business order via their broken messaging service, regardless of wether or not the customer asked for it. The problem is I can not activate it because Magento currently generates invoices for all orders. If I activated it there would be 2 invoices for each order with separate numbers, one on Amazon and one on Magento. Is there a way to solve this?
  2. Unfortunately it is difficult, Magento is a very complex package and it is difficult to find support. It is a high probability that one of your extensions (any of them, not just payment ones) are causing an issue, it could be something you wouldn't imagine would cause a problem such as a blog extension or even an extension supplied as part of a theme. Ultimately what you may have to do is take a full backup and re-install Magento, by which I mean creating a fresh magento directory on your web server by either downloading the package or using composer. then copying your env.php and media files and any locally created themes, to the fresh copy so that it uses your existing data and running the setup:upgrade to ensure that the database is up-to-date. Then adding M2EPro. If that works OK, you can then start adding other extensions one by one until something breaks. I have taken to having a complete duplicate set-up that I can test things on. I have been using Magento from the first release and have struggled with it ever since, despite being a technical person who has experience with managing web servers and some PHP development. Note, one thing that will trip you up when making changes to Magento is that if you have php-opcache then you will need to restart Apache or php-fpm if you use Nginx to clear the php cache of pre-parsed php files.
  3. There is a fundamental change in the way Magento 2.2.4 & 2.2.5 onward work. Observers run custom code in response to a specific Magento events, for example when an order is placed. The observers were changed in 2.2.5 and many out-of-date extensions fail. It seems the problem is that when the observer is triggered an error will prevent other events from happening after. In my case an out -of-date payment extension was causing an error that prevented m2epro from completing the quantity update. Check every extension you have added.
  4. Turns out that Magento 2.2.5 has moved or removed the Webapi\SubmitObserver. An out-of-date payment gateway that used this observer was the culprit, but why that stopped M2epro from updating the quantity I have no clue.
  5. I have Magento 2.2.6 (but have also tried 2.2.5) and M2epro 1.3.5. When an ebay sale completes the stock quantity does not get updated in Magento, has anyone else had this problem?
  6. Darren

    2.2.5 Working OK

    Just wanted to let people know that things seem to be ok with Magento 2.2.5 and M2E Pro 1.3.4.
  7. Darren

    Magento 2.2.4

    Thanks for the info mat. The m2e extension is excellent, it is just a shame they don't seem to do any testing with new versions of Magento, just wait until someone installs it and it doesn't work.
  8. Darren

    Make Aution item unavailable in magento

    I assume you have items listed on eBay and Amazon that you do not want to appear on your Magento store. There are two ways you can potentially deal with this. 1. Simply set the product Visibility in Magento to 'Catalog Only', this will remove the item from your Magento Store search results. Then make sure no Categories are selected for the item, it will then no longer appear when a customer browses the categories on your Magento store. The product is essentially hidden, the only problem is that if the URL for the item is already in a search engine then it can still be discovered by a Google Search. You could change URL Key making sure that 'Create Permanent Redirect for old URL' is not selected. This will break the link that Google has making the item not found. 2. Alternatively create a dedicated marketplace store in Magento and link your M2ePro to that store instead of you main magneto store. Then when adding products to your magento store, you can select if an item appears in your main store an/or your marketplace store by checking the box Product in Websites that relates to the appropriate store. The first option is fine if you just have a small number of items that you want to exclude from your Magento store, but the second option would be a better long term solution if you continually adding new products as it allows you to manage your marketplace and Magento stores separately but share a common product listing.
  9. Darren

    Magento 2.2.4

    With the release of Magento Community Edition 2.2.4 this week, I would like to check if any testing has been done either by M2e or users who have installed the upgrade. Any known issues so far?
  10. I would like to know this as well. The reason being that RoyalMail click & drop has delivery confirmation but not tracking, ebay customers don't understand that the reference number only shows when an item has been delivered. Because ebay call it tracking customers think their order has not been sent when they are unable to 'track' their order.
  11. Darren

    Do NOT upgrade to Magento 2.2.3 yet.

    M2e support sorted it, so my advice would now be don't upgrade to Magento 2.2.3 until you have contacted M2e support for the fix. I was worried that I would end up with lots of ebay defects for late dispatch, but thankfully M2e support came through with a fix in time. Hopefully they will release an updated version soon otherwise lots of people are going to run into this.
  12. Darren

    Do NOT upgrade to Magento 2.2.3 yet.

    Any idea what they did? I have contacted them but they wanted remote access to the server that I can't organise.
  13. M2E pro seems to have a problem with the magento 2.2.3 update. Orders are not successfully imported into Magento, the following error is generated " Magento Order was not created. Reason: Please check the delivery address information. Invalid value of "1" provided for the regionId field."