marcksr

Amazon Orders are not imported into Magento

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Hello,

we're currently facing the issue that our Amazon Orders are not imported in Magento. It stopped last night and we can't understand why.

There are no errors in the log. Everything else seems to work fine.

 

Any help would be much appreciated!

 

Best regards

Marc

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Hello,

we have the same Problem. Orders are not imported from Magento and Updates from Magento are also not synchronized back to Amazon 😞

Are there any changes in the Amazon API? 

We are using Magento 1.9.4.2 and (M2E Pro ver. 6.5.4).

Stephanie

Edited by Stephanie
  • Like 1

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Hi,

exactly the same for us, was fine until around 8.45pm last night (thursday 19th) then no order information has been synced since then.  Listings/stock levels seem to be synchronising from magento to Amazon ok but nothing at all for order.

We have opened an urgent ticket with M2E premium support but so far no update or answer, would really appreciate some news as we have a large number of Amazon orders that need processing before our prime pickup at 2pm and this will cause major headaches if not resolved before 1pm.

Cheers,

J

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Exactly the same problem here. I raised a support ticket with M2EPro but haven't heard back yet.

Edit: As JamieS says, looks like the orders are now flowing through

Edited by Mark H

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1 minute ago, JamieS said:

So orders have all just started to flow massively at the moment, fingers crossed you guys are all having the same and returning to normal.

Thanks for updating JamieS. Same with us. Seems resolved. Orders flowing in okay.

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1 minute ago, Stephanie said:

Same here! Did you guys changed anything in the account settings or was it just working again?

We didn't change anything. It just started working again

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We have several orders "paid" in Amazon but "pending" in M2e Magento. Now have Shipment is late on them.

How can data about those orders be fetched and updated again?

Thank you

 

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