mbradbury

eBay orders not coming through

Recommended Posts

Hi all,

I recently came back to m2e after an extended period away from selling (roughly 12 months away). All my listings were still in m2e and i was able to re-list them to ebay using m2e without any problems. Quantity sync is working just fine i can go ahead and update the qty in magento and it will sync to ebay within a few minutes. My first couple of sales happened the other day on ebay however the orders are not pulling through to m2e.

All thats shown in the error log is the following:

 

You have exceeded the 30 day maximum time window allowed by <LastModifiedFrom> and <LastModifiedTo>.

 

Any ideas i tried m2e support but i'm on the free plan so they wont help.

Edited by mbradbury

Share this post


Link to post
Share on other sites

This is an error from eBay, you can see it here on their developer portal, error code 406 https://developer.ebay.com/devzone/xml/docs/Reference/ebay/Errors/errormessages.htm eBay seems to decline requests which are older than 30 days. I would ask eBay support what must be edited in a case like this to let the requests go through. 

M2E Pro guys might also get back to you in the ticket you opened. Probably, it won't be an immediate response because of the free plan, but they do still look into urgent cases when available. 

Share this post


Link to post
Share on other sites
30 minutes ago, Anna said:

This is an error from eBay, you can see it here on their developer portal, error code 406 https://developer.ebay.com/devzone/xml/docs/Reference/ebay/Errors/errormessages.htm eBay seems to decline requests which are older than 30 days. I would ask eBay support what must be edited in a case like this to let the requests go through. 

M2E Pro guys might also get back to you in the ticket you opened. Probably, it won't be an immediate response because of the free plan, but they do still look into urgent cases when available. 

Thanks Anna,

Interesting so it sounds like m2e may be attempting to download ebay orders that are older than 30 days and thats why its failing.

I will give m2e support another try cant be much wrong possibly just needs a date changing somewhere so it only downloads recent orders although they did state in their email response that they couldnt help me due to being on the free plan.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.