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Anne Wintergerst

amazon order not sent to Magento

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Dear sir or madame,

we have got an order in amazon but it was not sent to magento.

We have already checked the SKU numbers. They are the same in both system.

Please be so kind and answer very fast.

With best regards,

Anne Wintergerst

erdbeerprofi.de

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Not sent to magento at all?  were other orders being sent as normal?  I'm having trouble with magento 2.3 and m2e pro at the minute.  The orders are being sent to magento but they're not creating a magento order number.

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