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Caitlin Amburn

Amazon shows Active, M2E Pro says its disabled

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So some of our products are showing that they are disabled when Magento gets the order from Amazon. However, it is showing they are active and have enough inventory within Amazon. Any idea why this is and how to fix?

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It sounds like your products quantities are not properly updated from Magento to Amazon. My recommendation would be to check your Synchronization Policy. If all is ok - check your qty in magento becаuse M2E gets information from there. And you could check magento attribute selected as quantity source in your Selling Policy.
And my last idea: if you use additional tools for product updates then M2E doesn't always detect action of them.  Information about it is in M2E Pro documentation, so i recommend read about it and make needed adjustments if this is the case. Good luck! 🙂
 

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