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cbillett83

Saleable QTY out of sync

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Hi,

 

My quantity and saleable quantity is out of sync on a few products by 1. Firstly im not sure how this has happened, if anyone knows of some scenarios that would cause this it might help me better understand. Secondly when I increase the Quantity to match the saleable the saleable increases by 1 also, or if i change it on ebay in the listing, m2pro reverts it back shortly afterwards, how can i bring these back into alignment?

 

Thanks

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I have found out this issue.

 

The root cause is when a Magento Order is not created. As a result a reservation still exists for the product in question. You can list all product with stuck reservations with the following:

 

SELECT sku, sum(quantity) FROM `inventory_reservation`
where quantity > 0
group by sku;

If you remove these reservations the saleable quantity will fall back inline with magento quantity. I would suggest reviewing physical stock amounts for these items so that once the change is made you can adjust the magento quantity to be exact.

 

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