guruproj

The order "Receive" Action stuck

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Starting 1/22 my site got a strange problem.  The ebay order sync (The "Receive" Action for eBay Account "xxx" is in Order Creation state) stuck at 30% forever. I have to go to db to delete this in locked item table, then immediately go back to magento admin to run sync for Amazon. (Because ebay sync is before amazon but it got stuck and could never finish, so amazon sync won't run). So for a few days, no ebay order was imported and all amazon sync had to be done manually.

I found this in system error log:F

FastCGI: incomplete headers (0 bytes) received from server "/dev/shm/cyl-php.fcgi" , referer: https://www.domain.com/index.php/M2ePro/adminhtml_ebay_synchronization/index/

(104)Connection reset by peer: FastCGI: comm with server "/dev/shm/cyl-php.fcgi" aborted: read failed, referer: https://www.domain.com/index.php/M2ePro/adminhtml_ebay_synchronization/index/

Asked my server but they think this error is not the cause of the "stuck", but the result. It was because the cron took forever to finish (or never finish) so it threw an timeout error.

I did not change any configuration to site or server, nor any changes in code before it happened. After it happened I upgraded M2E to newest version but problem remains.

I wonder what I should look into to fix this problem.

 

Thanks in advance

 

 

 

 

 

       

Edited by guruproj

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