Shipping and Tracking Information Duplicated Hundreds of Times

[Deckside 0]

When we sell an item on eBay, we mark the order as sent and add the tracking information.

When M2epro syncs with eBay the Shipping and tracking information duplicates, but it does not stop. Some of the shipping details have the carrier details listed 300+ times and its still growing.

We are worried this could eventually blow out the size of the database if it does not stop.

We are using Magento 2.1.3 , M2EPro 1.2

 

[kiasus 0]

I have the same problem. Currently using Magento 2.1.6 M2ePro 1.2.1. Seems to import every 16 minutes. Any solution yet?

Edited May 2, 2017 by kiasus
Screenshot

[manolinda 0]

We are having the same issue, this needs to stop as soon as possible. Some orders just have a few duplicated entries, the top one got 464 entries and it just about 4 weeks old, I do not want to know how many it will be in a few years.

Edited May 2, 2017 by manolinda

[manolinda 0]

Is there only us having this problem? As far as I can see the top one did not add new duplicates in the last month and there are less duplicates for newer orders, but it is very random and I am still annoyed by this.

[P.P. 4]

Do you use a particular software to update the shipments in Magento? These duplicate logs of the same shipping data being repeatedly resent to the channel are quite strange. As if the shipment in Magento is updated again and again. M2E in its turn catches the shipment updates and forwards them to the channel. I wouldn't say I am closely familiar with the extension code but that's what the behavior of the logs make me I think of.

[johnkarysmatik 0]

I am also experiencing this problem. Has anyone managed to find out any information on this issue?

[Deckside 0]

I have stopped entering the tracking details. 

I just add the info to the comments and send via email

Hopefully they will fix it one day

[J.B. 4]

This problem may be related to the error Call to a member function addItem() on array. The error is caused by some problems in magento code. https://github.com/magento/magento2/issues/8022

If this the case of why the same tracking number is sent continuously you will see this error in the table m2epro_system_log.

[kellyon 0]

J.B. thanks for your answer, I faced with similar issue

[GrahamWharton 2]

I really do wish this could be fixed soon. Running Magento CE 2.1.8 and M2EPro 1.2.1.

It adds a new tracking reference every 6 minutes. It only adds the tracking reference for the last order created. This means if you get two orders in quick succession, then chances are the second but last order won't have many duplicated entries against it, but if there is a big gap between orders then the second but last order will have a lot of entries.... If that makes sense.

Having a new entry added to the database every 6 minutes means 87000 odd entries every year your shop is running which are needlessly being added to the database, not to mention rendering your packing slips utterly useless.

I see no option other than to stop adding tracking information in ebay which is a pitty.

Regards

Graham

[vrundap 0]

Hello,

I have the same problem. Currently using Magento 2.1.6 M2ePro 1.2.1. So I moved on other extension Australia Post Shipping For Magento 2 . In that I have no issue about duplicate entry or tracking problem. I am happy with this extension.