Orders not combining

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I've got a bit of an issue with orders not combining within eBay when the items have been added to the customers basket.  I've spoken to eBay regarding this and they can't see any reason why this would happen so I'm led to believe it may be down to my m2e shipping policies.

It seems to happen when someone buys two items from different shipping policies the items get split.  Everything we sell is Free Postage.

Has anyone encountered this before?


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