Mark B

No shipping address with free postage

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Hi all,

Just wondering if anyone else has had this issue before reporting it as a bug to the M2E team, when we have items listed on eBay via M2E with free postage applied the shipping address doesn't come back to Magento when the order is created. I've attached a screenshot to show what I mean.

 

Works perfectly for all other orders where we apply postage costs but not for the free postage items. Obviously we need to still post these out and our postage provider relies on this address information from Magento in order to process the shipping so it can be a bit of an issue. Has anyone else experience anything similar to this?

Running the latest version of M2E (1.8.0) and Magento 2.3 (2.3.5-p2)

Cheers,

Mark

postage.PNG

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On 9/4/2020 at 9:42 PM, Mark B said:

Hi all,

Just wondering if anyone else has had this issue before reporting it as a bug to the M2E team, when we have items listed on eBay via M2E with free postage applied the shipping address doesn't come back to Magento when the order is created. I've attached a screenshot to show what I mean.

 

Works perfectly for all other orders where we apply postage costs but not for the free postage items. Obviously we need to still post these out and our postage provider relies on this address information from Magento in order to process the shipping so it can be a bit of an issue. Has anyone else experience anything similar to this?

Running the latest version of M2E (1.8.0) and Magento 2.3 (2.3.5-p2)

Cheers,

Mark

postage.PNG

Hiya, I'm having the same issue, have you managed to sort this out.

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