Fatal Error when list to Amazon

[J Welsh 0]

I have used M2E pro for about 1 year and half, never have this kind of fatal error. I noticed this error from last week. When you add a configurable item to the listing and get to the step of "set description policy for new ASIN/ISBN creation", it comes out this error of 

Fatal error: Call to undefined method Ess_M2ePro_Model_Amazon_Listing_Product_Variation_Manager_Type_Individual::getProductAttributes() in /home/xxxx/public_html/app/code/community/Ess/M2ePro/Block/Adminhtml/Common/Amazon/Listing/Add/NewAsin/Manual/Grid.php on line 234

 

 

It normally allow me to assign a description policy at this step, now it bugged. Can anyone give me some help on how to fix this error?

 

Thanks

[J Welsh 0]

PS. I have already tried to reinstall the M2E pro, it doesn't solve this problem.

[raraujo 0]

Hello J Welsh,

i have the same problem in my Magento 1.8. Did you manage to solve this?

[P.P. 4]

We had the same kind of the problem recently and were able to get it fixed by guys from M2E. Apparently, it was related to the technical part of the code or some file structure. You should try ask their support for the assistance. 

[kellyon 0]

On 14.06.2017 at 6:43 PM, P.P. said:

We had the same kind of the problem recently and were able to get it fixed by guys from M2E. Apparently, it was related to the technical part of the code or some file structure. You should try ask their support for the assistance. 

thanks for the piece of advice.