M2ePro Subscription not recognised

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When trying to list on Amazon I'm getting the error:

1 Product(s)
Internal Server Error(s) [You do not have active subscription on to work with M2E Pro.]


When I log in to check my subscription I can see it is active, although the status is "Trial" - is this an issue?

I cannot see my Amazon account in the subscription even though it is added in Magento, perhaps this is the issue?


How do I get support for this?


Many thanks


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Can you see your Amazon account id associated with your Active subscription when you log in on It might be registered with a different email address where the status is not active. Just email the support and ask them to check it in the database.

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