JenE

Specify Valid Ebay Return Policy

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The M2E ebay listings that have ended in the past couple days have not relisted because they show:  Error  Please specify a valid return policy.

I have a return policy set of Does not accept return that, up until this week has been fine.  I know that eBay has recently made changes to acceptable return policies, but No Returns is still a valid policy. 

I confirmed that the ebay category for the items haven't been changed by ebay.  I tried listing instead of relisting. I upgraded from M2E 6.4.13 to M2E 6.4.14.  I've created a new return policy in M2E (again selecting No returns accepted from the drop down box).  I still receive the Please specify a valid return policy.  However, I have had no problems relisting 3rd Party listings through M2E.

As an experiment, I went into Ebay Seller Dashboard and relisted one of the finished M2E listings.  I did notice that on the ebay listing  creation page that they now have a place to specify a US return policy and an International return policy. This feature appears to be lacking in M2E, even after I upgraded.  I could speculate what is going on, but really I would just like to be able to list through M2E again.

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On 6/8/2018 at 11:37 AM, primavera said:

@JenE, I've come across the same situation recently. I contacted M2E pro and, thanks to their support team, the issue has been resolved quickly.

@primavera wich is the solution?

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Hey, 

I also had the same case before with the following settings:

"International returns > Return Policy: No Returns Accepted"

 

I was able to resolve the error by enabling such settings.

The point is that if you are a business seller you should allow the International returns due to recent eBay's requirements.

 

Cheers.

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